Transit employees must deal with a large queue of incoming messages on a regular basis, which can sometimes lead to the most timely and urgent of incidents being missed in the clutter of less relevant information.
With an Intelligent Decision Support (IDS) system, your agency has the ability to organize and filter your incident queue so only relevant data reaches the right audience, and maybe even more importantly, your incident responses can be automated, and third-party information, e.g. XML & RSS feeds, can be pulled and referenced for the further benefit to your staff.
I recently hosted a webinar centered on what IDS is capable of and how real agencies have used this tool. I began by outlining the best practices for implementing an incident in your IDS queue:
- Incident: Decide which incidents to capture in your queue
- Rules: Set the triggers that need to be met for an incident to show up in the queue
- Actions: Steps defined for each incident that must be completed to clear an incident
I then went over several examples of transit agencies who utilize IDS to achieve the goals of their agency:
- PACE Bus: Utilized the automatic email feature to ensure paratransit operators cycled their wheelchairs
- MARTA: Automated the task of sending a message to confirm radio operation with their drivers
- PRTC: Automated the ’10-8’ using canned messages
- VIA Metropolitan Transit: Automatically send messages to passengers with warnings and alerts in flood-prone regions
- Des Moines DART: Set up a rule to send an automatic announcement whenever a vehicle entered a specific geo-region during the state fair
- Minneapolis Metro: Uses the RSS feed capability to advise drivers of local weather conditions
After this, Gurch Lotey, Systems Engineer at Edmonton Transit System (ETS), discussed the unique ways ETS is using Trapeze IDS to meet their agency’s day-to-day needs. Gurch talked about:
- How IDS is used to dispatch their road supervisors
- Creating automatic general service notices for elevator/escalator issues
- Using IDS as an integrated voice solution
If you wish to learn how an IDS system can meet your agency’s communication challenges, follow the link below to find a recording of my webinar and the webinar slide deck.
Nick Ross has over 10 years of experience in the public transportation industry and has worked with over 40 large scale transit agencies successfully delivering multi-million dollar advanced transportation systems across North America. As the Industry Solutions Manager for Intelligent Transportation Systems, Nick strives to share his transit knowledge, expertise, and experience throughout the North American Transportation industry.