COM-Web
Online Customer Feedback
Trapeze COM-Web allows transit riders to file complaints or commendations via the Web and monitor your customer service department’s response. COM-Web extends the reach of your Trapeze COM customer communication management software to the Web and enables your organization to more efficiently capture, manage and follow up on feedback.
Business Benefits
- Enhance customer service with convenient, 24-hour customer feedback service.
- Improve your agency’s ability to respond proactively to your clients’ concerns and requests.
- Build upon your existing investment in customer service systems.
- Increase efficiency by enabling your clients to automatically populate the COM database from the Web.
