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Customer Success

Lorna Stewart, Director for DATS (Edmonton Transit System)

"Overall the Trapeze Demand Response software solution at DATS has been an unqualified success. It has reduced overtime expenditures by $500,000 and wages by $1.2M over two years. Staff love their new tools and don’t know how they managed the volume of trips that we did before Trapeze"

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Demand Response Scheduling and Dispatch Solution

It can be challenging (or impossible) to manually plan an efficient trip that perfectly maximizes the number of passengers per revenue mile. We hear you. Sometimes passengers miss their rides or request service last minute. All of these variables cost your agency money and as a result, makes demand response an expensive offering.

This doesn’t have to be the case. We’ve created a full demand response suite that focusses on the balance between minimizing your operating costs and providing excellent, responsive service.

Enter Trapeze PASS

PASS is an advanced scheduling and dispatching paratransit application developed to support the transportation management efforts of demand response transit services. PASS delivers a comprehensive solution for client registration trip booking, real-time scheduling and service dispatching.

Associated Products for Demand Response
Software image of PASS

Where’s my ride?

PASS integrates GIS mapping, enabling users to precisely geocode client addresses and destinations, calculate trip lengths and distances for accurate scheduling, and zoom in to view detailed information about the service area.


Streamline your trip booking and client management processes

Schedule trips in real time & batch to re-optimize your service as you go

Integrate paratransit with fixed route for cost-efficient transport


Demand Response Scheduling and Dispatch Solution Core Components

Core Components - Client Registration
Client Certification
Core Components - Mapping
Mobile Computing
Core Components - Trip Booking
Coordinated Transportation
Core Components - Reporting
Web-Based Trip Booking
Core Components - Batched Scheduling
IVR trip booking
Core Components - Driver Management
Commendations and Complaints
Core Components - Vehicle Management
Automated Call Backs