Managing a paratransit or demand response operation is a complex challenge. Simply put, managers of transit agencies have a lot to deal with. This includes scheduling and dispatching, managing customer bookings, dealing with complaints and reporting to stakeholders.
Technology that is designed and developed with your agency in mind makes your team more efficient, keeps your fleet on schedule and your passengers on time.Discover Trapeze Demand Response Solutions
“Trapeze PASS-Web and IVR provide the authority with substantial cost-savings and greatly increases the quality of service we can provide our customers. With these products, we are able to offload call volume from our dispatch and reservations staff, and can very quickly and efficiently communicate critical information to our customers. Web and IVR have become so integral to our daily operations that I don’t know how we managed without them.”
Ryan Parr, ACCS Projects Control Officer, MetroAccess (WMATA)Read Case Study
Automatic Vehicle Location (AVL) and Mobile Data Terminals (MDTs) are being used extensively in virtually any industry that employs a fleet of vehicles, and are especially valuable to paratransit organizations. The benefits of AVL/MDT technology combined with scheduling and routing software for paratransit agencies are clear: managers and office staff can use these technologies to improve on-time performance, streamline operations and reporting, and improve customer service.Read Whitepaper