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Build trust with your riders

Riders rely on you to get them from point A to point B and on time. When service is disrupted, and on-time performance is lacking, riders lose trust in their system. How can you gain this trust back? Information is power; sharing information in real-time with web-based tools can increase trust with your riders.

Powerful solutions that do the heavy lifting for you

Improve operational efficiencies and employee satisfaction by using our powerful solutions to off-load call center volume and reduce pressure on call center staff.

Provide 24/7 access to information without taxing the agent-attended resources

Build trust with your riders with clear communication and up-to-date information

Adopt modern technologies to optimize your operations and improve rider and employee experiences

Discover solutions to improve your riders’ experience

Solution Sheet
Provide your riders an easy way to share feedback in a customer relationship management (CRM) system powered for transit.
Solution Sheet
Provide your riders 24/7 access to scheduled and real-time bus information with integrated voice response.
Blog
Tony Ricciardi, a former program manager at WMATA, explains how technology helped them manage 1.3 million riders during a presidential inauguration.…
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MANPREET SINGH

Product Manager

Manpreet focuses on improving the rider experience by developing and providing traveler experience solutions. He's worked with many transit agencies to ensure that Trapeze traveler experience solutions meet the needs of the agency and riders.

 

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https://go.trapezegroup.com/SolutionSheet-RISC.html https://www.transit.dot.gov/PTASP-TAC https://www.transit.dot.gov/sites/fta.dot.gov/files/docs/regulations-and-guidance/safety/public-transportation-agency-safety-program/117726/roadmap-transitioning-sspp-ptasp.pdf https://go.trapezegroup.com/SolutionSheet-RISC.html https://go.trapezegroup.com/Gate-eBook-RISC-Completing-the-Safety-Picture-at-Your-Agency.html