Trapeze Group is proud to announce that Arriva Bus UK, a long-term Trapeze customer, won an Innovation award at the 2011 UK Bus Awards. Arriva was honored “for their pioneering work on mobile phone ticketing.”
The cutting edge technology, developed by Trapeze in close cooperation with Arriva, allows customers to buy, receive and use bus tickets on mobile phones. Arriva became the first bus company in the world to launch a national mobile ticketing system back in November 2009, and since then, it has proved to be a major success helping deliver more than one million bus journeys. It is this incredible success that allowed Arriva to come out on top at the prestigious 2011 UK Bus Awards on Tuesday, November 29, by claiming victory in the ‘Innovation’ category.
Mike Woodhouse, Marketing Manager with Arriva, who led the m-ticketing project and played a major part in developing the technology, said: “It is a huge honor to win this award, especially for our m-ticketing system, of which we are particularly proud. We constantly strive to improve the level of service we provide to our customers and it is great to see this has been recognized by industry experts.”
This Trapeze mobile ticketing technology that won Arriva this award is now available for transportation operators in North America as part of the full Trapeze traveler information suite of software. Trapeze is committed to providing its customers with technology that allows them to improve their service with accessible, convenient, consistent and accurate information to help build a loyal, long-term ridership.
Arriva is one of the largest providers of passenger transportation in Europe. Arriva buses and trains provide more than 1.5 billion passenger journeys a year. In August 2010, Arriva was acquired by Deutsche Bahn, one of the world’s leading passenger and logistics service providers. Arriva has a significant presence in 12 European countries: Czech Republic, Denmark, Hungary, Italy, Malta, the Netherlands, Poland, Portugal, Slovakia, Spain, Sweden and the UK. With 47,500 employees, Arriva operates more than 16,000 vehicles.