Trapeze Group today announced that Knoxville Area Transit (KAT), located in Knoxville, Tennessee, has selected a comprehensive transport system from Trapeze to help enhance the operational efficiency of their fixed route and paratransit transportation services.
When asked why KAT selected Trapeze as their trusted technology partner, Belinda Woodiel-Brill, Director of Marketing and Development, explained: "Trapeze is the industry standard, and with the opportunity to add complementary solutions, like their operations management package, we anticipate we can eventually create a holistic system that can help make our entire operations flow much easier."
The Trapeze solution for KAT includes a Web-enabled, browser-based demand response scheduling and dispatch system designed to support the LIFT – the agency’s paratransit services. In addition, an advanced scheduling and runcutting solution for KAT’s fixed route services can help to automate time-consuming tasks and creates efficiencies in the major stages of the scheduling process.
The comprehensive system is further enhanced with an integrated Trapeze customer relationship management solution for capturing, monitoring and tracking inquiries and complaints from customers and employees.
According to Woodiel-Brill, the organization is looking forward to using the Trapeze technologies to manage “approximately 120 buses ranging from paratransit vans, propane-powered neighborhood service vehicles, rubber-tire trolleys, and 30', 35' and 40' buses.”
“KAT carries nearly 4 million passengers per year on over 27 fixed routes, and as soon as implementation is complete we anticipate increased efficiencies in our runcutting - including cost savings and time savings for our scheduler,” she concluded.
About Knoxville Area Transit
Knoxville Area Transit (KAT) provides transportation services for the citizens and visitors of the City of Knoxville, Tennessee. During peak hours of service, KAT operates over 27 routes, including 3 express routes and 3 trolley routes. The organization has 265 employees and carries close to 4 million passengers per year.
About Trapeze Group
Trapeze Group delivers solutions that consider the full 360 degrees of passenger transport. Whether addressing the needs of a single department, an entire organization, or the community, Trapeze provides some of the most advanced software, intelligent transportation systems (ITS) and mobile technologies in the industry. Hundreds of government and commercial organizations across North America, Europe and Asia Pacific have turned to Trapeze to realize efficiencies, enhance the quality and scope of their services, and safely transport more people with less cost. Visit www.trapezegroup.com.
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