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Customer Success
Lorna Stewart, Director for DATS (Edmonton Transit System)

"Overall the Trapeze Demand Response software solution at DATS has been an unqualified success. It has reduced overtime expenditures by $500,000 and wages by $1.2M over two years. Staff love their new tools and don’t know how they managed the volume of trips that we did before Trapeze"

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Paratransit Software Solutions

It can be challenging (or impossible) to manually plan an efficient trip that perfectly maximizes the number of passengers per revenue mile. We hear you. Sometimes passengers miss their rides or request service last minute. All of these variables cost your agency money and as a result, makes demand response an expensive offering.

This doesn’t have to be the case. We’ve created a full demand response suite that focusses on the balance between minimizing your operating costs and providing excellent, responsive service.

Enter Trapeze PASS

PASS is an advanced scheduling and dispatching paratransit application developed to support the transportation management efforts of demand response transit services. PASS delivers a comprehensive solution for client registration trip booking, real-time scheduling and service dispatching.


Where’s my ride?

PASS integrates GIS mapping, enabling users to precisely geocode client addresses and destinations, calculate trip lengths and distances for accurate scheduling, and zoom in to view detailed information about the service area.


Streamline your trip booking and client management processes

Schedule trips in real time & batch to re-optimize your service as you go

Integrate paratransit with fixed route for cost-efficient transport

Demand Response Core Components
Client Certification
Mobile Computing
Coordinated Transportation
Web-Based Trip Booking
IVR trip booking
Commendations and Complaints
Automated Call Backs
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