Interactive Voice Response

Interactive Voice Response (IVR) software for school transportation provides real-time information and integrates vehicle location technology for updates on locations and arrival times.

Responding to routine calls about eligibility, bus stop locations and pick-up times can put a strain on resources, especially during the back-to-school period. Calling to notify parents that their child’s bus is late requires additional time.

School districts also need to respond to questions about weather-related delays, route changes and more. Call center staff overwhelmed by high call volumes often don’t have time to spend with the callers who need their help most.

Available Solutions

K-12 Transportation

Trapeze offers the following solutions for K-12 Transportation:

• Boundary Planning and Analysis
  • Enrolment Projects
  • Boundary Generation
  • School Capacity Adherence
• Routing and Scheduling
  • Regular Education
  • Special Needs
  • Field Trips
  • Bus Assignment and Tiering
• Operations
  • Fleet Maintenance
  • Employee Management
  • Onboard Systems
  • Ridership Tracking
  • Automatic Vehicle Location
  • Transportation Costing
  • Dispatch
  • Planned vs. Actual Routing
• Parent Public Information
  • Web Technologies
  • Interactive Voice Response