Call Center Trip Planning

The staffing costs of a university transportation call center can be significant, and typically the hours during which a rider can call for trip requests, confirmations, cancellations, “where’s my ride” queries, complaints/commendations, and general information are limited.

Trapeze offers Interactive Voice Response (IVR), Internet based (Web) and Short Message Service (SMS) solutions that automate the exchange of information without putting a burden on your call center resources.

Available Solutions

University and College Transportation

Trapeze offers the following solutions for University and College Transportation:

• Planning and Analysis
  • Schedule Adherence
  • Operator and Vehicle Performance
• Scheduling
  • Fixed Route
  • Demand Response
  • Flexible Route
  • Coordinated Transportation
• Operations
  • Workforce Management
  • Onboard Systems
  • Real-Time Dispatch (CAD)
  • Operator Training
  • Fuel Monitoring and Management
  • Fleet Management
• Traveler Information
  • Call Center Trip Planning
  • Customer Relationship Management
  • On Street Displays
  • Stop Post and Timetable Publishing
  • Web Technologies
  • Interactive Voice Response
  • Mobile Services