Customer Relationship Management

Customer relationship management (CRM) is critical to the success of your university transportation system. Making it easier for your riders to share their opinions and experiences can result in better information and more effective response.

Our university and college CRM solutions extend the reach of your Trapeze customer communication management software to the Web and enables your organization to more efficiently capture, manage and follow up on feedback.

Available Solutions

University and College Transportation

Trapeze offers the following solutions for University and College Transportation:

• Planning and Analysis
  • Schedule Adherence
  • Operator and Vehicle Performance
• Scheduling
  • Fixed Route
  • Demand Response
  • Flexible Route
  • Coordinated Transportation
• Operations
  • Workforce Management
  • Onboard Systems
  • Real-Time Dispatch (CAD)
  • Operator Training
  • Fuel Monitoring and Management
  • Fleet Management
• Traveler Information
  • Call Center Trip Planning
  • Customer Relationship Management
  • On Street Displays
  • Stop Post and Timetable Publishing
  • Web Technologies
  • Interactive Voice Response
  • Mobile Services