Interactive Voice Response

Trapeze makes it easier to offer accurate information and interactive communication services to the university campus transit authority through a variety of media including automated phone or interactive voice response (IVR) systems.

Our IVR solution enables passengers to access next bus and schedule information, faring, special bulletins and policy information on the telephone without speaking with a customer service representative.

Available Solutions

University and College Transportation

Trapeze offers the following solutions for University and College Transportation:

• Planning and Analysis
  • Schedule Adherence
  • Operator and Vehicle Performance
• Scheduling
  • Fixed Route
  • Demand Response
  • Flexible Route
  • Coordinated Transportation
• Operations
  • Workforce Management
  • Onboard Systems
  • Real-Time Dispatch (CAD)
  • Operator Training
  • Fuel Monitoring and Management
  • Fleet Management
• Traveler Information
  • Call Center Trip Planning
  • Customer Relationship Management
  • On Street Displays
  • Stop Post and Timetable Publishing
  • Web Technologies
  • Interactive Voice Response
  • Mobile Services