Trapeze offers Web technologies that automate the exchange of information without putting a burden on your call center resources. Passengers can use the Internet to request, confirm and cancel bookings and to access and edit client information.
Our online solutions for university transportation enable the public to plan trips and access schedule and next bus information on many kinds of Web-enabled devices, including PCs, cell phones, PDAs, and kiosks. University campus agencies can integrate our software with their own Web sites, maintaining the existing online “look and feel.”
Trapeze INFO products are ideal for us: they integrate with existing systems, offer an excellent interface, are customizable and actually work very well. On top of that, our customers really like them! Transit Authority of River City (TARC)
The staffing costs of a paratransit agency call center can be significant, and typically the hours during which a rider can call for trip requests, confirmations, cancellations, “where’s my ride” queries, complaints/commendations, and general information are limited.Find Out More About Automated Customer Access
Building loyal ridership often depends on how easily customers can access and use information about your service. In the “anywhere, anytime” information era, travelers expect quick answers to questions such as how to get from A to B with fewest transfers, where the closest accessible stop is located, or when the next train is arriving.Find Out More About Traveler Information