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Learn from hundreds of attendees including more than 25 peer speakers, spanning every transit department
A whopping 98% of past attendees would recommend the conference to a peer
Engage with your peers from transit agencies all across North America, share your challenges, and learn best practices
Evette RickettsEvette Ricketts is the Assistant Operations Manager at Palm Tran and has been with the agency for 14 years now. She currently manages the Belle Glade facility which is the fixed route service in Palm Beach County, Florida. Evette started her transportation career in 2004 as a Reservationist for the paratransit operations. She then moved into the Operations Supervisor role and oversaw the scheduling aspects. In October 2014, she was promoted to Service Supervisor and was in charge of the Scheduling and Dispatch Departments. In June 2016, Evette was re-assigned to the Fixed Route division to support Operations Management as they leveraged her technical and operational expertise. She loves every aspect of her current role and prides herself on delivering the highest level of knowledge and professionalism to the complex world of transit.
Nick Davidson Nick Davidson is the Transportation Planning Manager at Stark Area Regional Transit Authority (SARTA). He has been with SARTA since 2012 and loves the transit industry. He plans SARTA’s fixed route service, oversees paratransit operations, and manages the Customer Service department. He is a panel member for the TCRP Synthesis Project “Implementing the US DOT reasonable Modification Rule.” He is also a member of APTA’s Emerging Leaders Program, class of 2018. He earned his Master of Business Administration from Malone University.
Tim PaloTim has 30+ years’ experience in transportation. He created Palo Consulting Group, LLC in 2015 to better serve small and mid-sized transit agencies. He utilizes his own operations experience to work with clients to identify appropriate technology for their needs, and assists with prioritizing design, implementation, and maintenance of information systems for their business. Tim has worked with Trapeze since 1999 and has installed and maintained virtually every PASS product over the past 16 years. His recent Trapeze client projects have involved upgrades of the PASS suite at two large paratransit properties, implementing business process changes, and providing staff training necessary for the introduction of PASS trip negotiation, and integration of PASS-IVR with new VoIP call center phone systems.
Dick AlexanderDick views his mission as empowering people with the freedom to connect to what they care about. He is successfully leading Transdev North America’s effort to marry innovative technology to the growing mobility needs of cities and communities. His efforts have contributed to the implementation of a first/last-mile app and platform deployed in Tampa, mobile apps for digital fares and rider tools in New Orleans and Nassau County, and the nation’s first AV shuttle network in North America, in Southwest Florida. What’s even more exciting for him is watching the early and necessary pieces of the mobility-as-a-service ecosystem start to grow from smaller pilot programs into popular services that yield new policies. A lover of all things involving urban mobility, Dick started his career as a transportation planner in Cincinnati after graduating with a degree in Urban Planning and Design from the University of Cincinnati. He also holds an MBA from Xavier University.
Michael GlaunerMichael is currently the Service Planning Administrator for King County Metro’s Accessible Service Section in Seattle, WA. Michael has been with the county for the last 16 years as the Contract Administrator for the ADA Paratransit Control Center and has worked with many innovative new programs and services. Prior to his work with the county, Michael worked in Anchorage, AK as the contract General Manager for the Paratransit and Medicaid Transportation Programs and as a Paratransit contract Asst. General Manager for TriMet in Portland, OR. Michael holds a B.S. in Business from Oregon State University and an M.B.A. from the University of Houston.
Dennis GuyDennis Guy is the Manager of Customer Service and Innovation for the Transit Division (HSR) at the City of Hamilton. His mandate is to shift the organization to a much more customer-centric model. Ultimately, he builds relationships with key players in the transit community, develops and implements comprehensive customer service strategies, and communicates with customers to find out what they want and need. His portfolio includes teams that advocate for customer needs and wants (customer experience), deal directly with customers (customer care), leverage technology for business and customer needs (IT), and turn binary numbers into business intelligence (data). He is currently co-leading a project with McMaster University to ‘Re-envision the HSR’, which will quantify the perceived and desired quality of HSR service, before re-configuring the network using machine learning models for network robustness and vulnerability.
Marcela TurnerMarcela Turner has worked for TransLink for the past 24 years. She’s originally from Chile and her family migrated to Canada in 1975. She loves living in beautiful British Columbia, Canada. There are so many exciting places to explore here on transit. Marcela is very excited to speak to her transit colleagues at the conference. TransLink first introduced Trapeze InfoAgent to their Call Centre Agents back in 1995, soon after that, they got Blockbuster, OPS, Trip Planner, IVR, InfoPublish, COM and COM Web, so she knows a thing or two about Trapeze Traveler Info.
Sandi HillSandi Hill has more than twenty-eight years of public transit experience. She holds a Bachelor of Science Degree from Niagara University and obtained a Masters Degree in Business Administration while working for ATE (now First Transit). She began her career in operations and transitioned to business development in 1994. Sandi has in-depth experience and understanding of operations and administration including, but not limited to, risk management and safety, labor, contract negotiations, and legislation governing public transit. She has been involved in CalAct , CTAA, and WTS throughout her career and is currently a member of Leadership APTA class of 2018. Sandi has been instrumental in customer relations and growth performance in her previous roles at First Transit, Laidlaw Transit Services, and Transportation Concepts. In her current role, Sandi is responsible for strategic growth initiatives for Keolis Transit America focusing on the western United States.
Michael HenryMichael Henry is an Enterprise Application Administrator with Orange County Transportation Authority. He supports both paratransit and fixed route services. Michael has been supporting Trapeze products since 1999 while employed with Laidlaw Transit Services. He has worked closely with operations for many years and has been with OCTA since 2012.
Annettia HuffAnnettia Huff is the ADA Mobility Certification Program Director of Baltimore MTA serviced by MTM. Annettia has been with MTM for just over a year but has 12+ years in ADA compliance, program implementation, and research. She completed her Doctor of Social Work degree with a focus in quality of life and ADA programs in 2016. She prides herself on utilizing cutting-edge technology to assist in the implementation of industry best practices while meeting the unique needs of customers served.
Mark MindorffMark Mindorff is the Executive Director of Disabled and Aged Regional Transit System, the paratransit service for the city of Hamilton, Ontario, Canada. DARTS delivers over 700,000 passengers a year using a fleet of 150 vehicles made up of vans, MV1’s, and micro transit buses. Mark has over thirty-five years of utilities, healthcare, and municipal consulting experience. He has a Masters degree in Physics from the University of Waterloo.
Ana HoffmanAna Hoffman is Manager of Transit Operations and Maintenance at TransHelp, Peel’s specialized public transit. She oversees all operations, including contracted vendors, to ensure the provision of consistent, high quality service. Ana’s focus is implementing programs based on research and analysis of community, industry, technical, and demographic trends to ensure processes, systems, and resources are optimized for continuous improvement, productivity, cost effectiveness, and service quality. Under her leadership, TransHelp is developing and implementing operational strategies for future growth, including implementation of the Accessible Transportation Master Plan.
Jay WashburnJay has over 35 years of experience in the paratransit industry. He began his career as a Firefighter/Paramedic working at a private ambulance and paratransit service in the Chicago area. Over time he rose to the position of Vice President overseeing 1600+ employees operating 400+ vehicles in four states. After 25 years in the private sector, he spent the next five years managing a paratransit operation for a non-profit agency. For the last two years, he has managed the paratransit and minibus operations for the San Diego Metropolitan Transit System. Jay’s diverse background operating paratransit services in different service models helps him to bring a unique perspective to the public sector model.
Louis FerriLouis Ferri has worked in transportation with Palm Tran for over 16 years. He started as a Project Coordinator, then Planner, and now Operations Manager. Palm Tran has been using Trapeze for 15 years. He has the pleasure of working closely with the riders, agencies, local government, and the public to improve the door to door transportation for the seniors and disabled riders of Palm Beach County. He truly believes in Palm Tran’s motto of “Independence through Mobility” and is committed to treating Palm Tran’s customers, employees, and providers with honesty, dignity, and respect. Louis is originally from Cherry Hill, New Jersey, a few miles outside of Philadelphia. He moved to Florida in 1999 and graduated from Rutgers University where he played baseball.
Winston LeeWinston Lee has been working for TransLink for 33.5 years—25 years in Scheduling and currently as a Transit Scheduling Workleader. He has worked with Trapeze-FX since 1995. TransLink has grown with Trapeze to use FX and BlockBuster. You can hear him speak on the session about “optimizing your run cutting with Blockbuster”.
Karl FarnsworthKarl Farnsworth have been in the transportation field for over 23 years. He started out as a school bus driver for seven years before driving for a Paratransit company. Karl started his scheduling career using an Excel Spreadsheet before converting to Pass Version 641. He’s currently the ACCESS Service Coordinator at Kitsap Transit in Kitsap County Washington State since June 2003. They’ve used every version of PASS from Version 8 to 17.
Nancy J. NorrisNancy Norris has been the Director of TransIT Services of Frederick County since 2012. TransIT Services of Frederick County is a small urban system that has 53 vehicles, with 10 Fixed and deviated-fixed route, 7 rural shuttles, demand-response paratransit services, ADA paratransit, and a Taxi Access Program. TSFC also has a contract with the local Health Department to provide MA transportation. Her recent accomplishments include free WiFi on board all urban buses, upgrade of all driver and dispatcher positions, working with Maryland State Delegate Krimm on successful House Bill 1537 on NEMT, and more.
Marcia S. ShapiroMarcia S. Shapiro began her career as a public administrator working for the City of Paterson, NJ, where she spearheaded the transition from paper-based data management to the application of computer-based systems for managing city operations. Marcia currently supports transit clients in assessing compliance with MAP-21 and the FAST Act and serves as an instructor for the National Transit Institute’s Introduction to Transit Asset Management course. She has presented on the benefits of asset management at the APTA, WTS and NYWEA Annual Meetings.
Zev NaiditchZev Naiditch is the General Manager of Paratransit Operations, Transportation America – Miami Service Provider, a program that performs over 6,000 trips per day. Holding a Masters Degree in Management Information Systems, he has a strong technological understanding of Trapeze and its related systems. Zev has created many SQL and Crystal Reports, which have assisted in the management and analysis of the Paratransit program. He has close to over 20 years of experience in paratransit.
Christian KentChristian T. Kent, Principal of Christian T. Kent, Transit Management Consulting, has over 30 years of experience in the public transit industry, and his consultancy serves both public and private-sector clients. Christian was among the longest-tenured executives at the Washington Metropolitan Area Transit Authority, having been responsible for system-wide accessibility and ADA compliance for the Authority’s rail, bus, and paratransit services for over 12 years. As Assistant General Manager, Mr. Kent established the Authority’s Department of Access Services, overseeing the agency’s compliance with the Americans with Disabilities Act as well as a set of paratransit contracts with an annual operating budget of over $120 million and a capital budget of over $15 million. Mr. Kent is a 2003 graduate of the Leadership APTA Program and a 2013 graduate of the Eno Transit Executive Program. He has served twice on APTA’s Board of Directors and currently serves as Vice Chair of APTA’s Access Committee.
Laura SotoLaura Soto is the Assistant General Manager at MV Transportation and has been working closely with OCTA on the OC Access project for the past 17 years. OC Access provides approximately 5,000 tips a day by utilizing 230 dedicated paratransit vehicles and subcontracted taxicab vehicles. Laura has worked her way up within MV Transportation as she mastered each position she was in – Operations Manager, Dispatch and Scheduling Manager, Communications Manager, Paratransit Scheduler, and Reservations. Her responsibilities ranged from reviewing driver incidents reports to assisting OCTA staff with Regional Center billing and high priority investigations.
Chad Hockman Chad Hockman is the Senior Manager of Paratransit at Palm Tran where he is responsible for overseeing both direct customer service and the performance of contracted providers to ensure excellence in each area. Chad collaborates with the management team to implement a broader set of options and services for customers in order to reduce their cost per trip, including the establishment of a centralized call and control center. He is also expanding strategic partnerships with customers, businesses, and community-based organizations, including a monthly update to the Connection Advisory Committee for Palm Tran.
Clark Hart Clark Hart is the General Manager of Transdev NA for the Regional Transportation Commission of Southern Nevada. He was born and raised in Ohio. Clark is a veteran of the US Air Force and attended Kent State University in Kent Ohio. While attending Kent State, he began a career in public transportation as a city bus driver. His career has spanned over 30 years. Clark has been a bus driver, dispatcher, scheduler, scheduling manager, operations manager, and general manager. From 1996 until 2005, Clark was with Trapeze Group and held various position from Technical Product Specialist to Project Manager. In 2005, Clark returned to his roots when he joined MV Transportation, Inc. While with MV, he was a General Manager, Director of IT Operations, and Consultant at several of their transportation contracts around the United States.
Jay CoreyJay Corey is the Director of Maintenance Systems and Quality at Rochester-Genesee Regional Transportation Authority. He started in 2010 as a Garage Supervisor and have since taken on numerous roles within the Maintenance Department. Previously, Jay worked for Delphi Corp. doing fuel cell research and UPS as a Preload Shift Supervisor. He’s originally from Maine and moved to Rochester to attend the Rochester Institute of Technology where he studied Microelectronic Engineering.
Marnie RossMarnie Ross is the IT Application and Database Administrator for Whatcom Transportation Authority (WTA). She is responsible for supporting all Trapeze products, HR/Payroll, and Finance systems. She has been with WTA for five years. In addition to day-to-day software support and system administration, Marnie also started the WTA Trapeze Customers’ Group and spearheaded process improvement and governance work of Trapeze Applications across the agency.
Mario GutierrezMario Gutierrez is the District Maintenance Reporting Manager with the Regional Transportation District (RTD) out of the mile high city, Denver, Colorado. Mario has been with RTD since 2004 starting in the telephone information center as a customer care specialist, then to a fare compliance officer on the light rail system and then a sales and information specialist. In 2015, Mario transferred to the maintenance side of operations with the District Maintenance Reporting team where they currently do the administration of the EAM system supporting 1027 fixed route buses, 172 rail cars, 400 paratransit vehicles, and thousands of other assets throughout the agency.
Gary ColesGary Coles is the Vice President of Business Development - Central Region for MV Transportation. Throughout his career, he has demonstrated a clear strength in customer relationship management from both an operations and sales perspective. He is adept at managing expectations and delivering on his promises. Prior to joining MV, Gary served as a general manager for Veolia Transportation’s contract for the CONNECTOR service in Fairfax County. He also managed Eastern Canada and Northeast operations in the U.S. and was responsible for more than $300 million in revenue while serving as a regional manager at Greyhound. Gary holds a Bachelor of Science in Business Administration from Mary Washington College and a certificate in finance and accounting for non-financial managers from Southern Methodist University. He sits on the board of directors for three associations – New England Bus Association, the Bus Association of New York, and the Pennsylvania Bus Association.
Jay MustaphaJay Mustapha is the EAMS Information Manager at MBTA. He has over 15 years of continuous, extensive experience in the IT field, transit rail industry safety systems, contract management, and asset management. He has a strong background in computer system integration, in addition to experience in rail transit accident investigation and safety program implementation. His current responsibilities include providing technical leadership and business analysis for facilities, track, power, and signal systems. He oversees data collection, data validation, data loading and EAM system testing, integration and information technology innovation.