Eric FrazierOperations Supervisor Whatcom Transportation Authority
John Zarbo Chief of Operation for Human Services Transportation (HST) Fairfax County
Donna SmithDonna has over 35 years of experience as a professional in the field of disability advocacy with most of those years as a training and technical assistance specialist on disability-related laws and issues. Since 2002, she has focused specifically on transportation issues. Her areas of knowledge pertinent to accessible transportation include community approaches to implement systems change needed to improve accessible transportation, ADA rights and responsibilities, travel training, coalition building, the transit experience from the customer’s perspective, the increasing role of technology in transportation access, and the accessible pedestrian environment. Her strongest skills are the ability to communicate clearly and to help diverse groups find common ground from which to seek and create solutions. Donna understands firsthand the essential role of accessible, affordable transportation in the lives of people with disabilities, and it is both her job and her passion to help find solutions to transportation needs. She is a graduate of Mississippi State University and has earned ADA Coordinator certification from the Great Plains ADA Center and The University of Missouri.
Femi OsamiluyiFemi is a Database Manager with DK Consulting and has over 15 years of experience building and optimizing DB queries for large databases that support critical systems. Currently, he is spearheading the tuning of the Trapeze paratransit and fixed route database applications for the Maryland Transportation Authority. Femi holds an MBA from the Smith School of Business at University of Maryland and a Master’s of Science degree from Central Michigan University. He is also a Microsoft Certified Professional.
William MozalWilliam’s duties include the weekday scheduling of around 600-650 paratransit trips per day, subscription trip maintenance, FLEX service scheduling support, and rostering of van division schedules. He has been employed with HART since February 2001 and held multiple positions in his tenure including Customer Service, Route Surveying, Retail Sales, and Flex Service Scheduling. He also temporarily assisted with the certification of potential paratransit clients.
William holds two bachelor degrees from the University of South Florida in the fields of History and English: Creative Writing.
Lea GoodnessLea Goodness is the Manager of Maintenance Systems for Rochester-Genesee Regional Transportation Authority. She has a Bachelor’s Degree in Statistics with a concentration in Economics from St John Fisher College. She has a Lean Six Sigma Green Belt from Rochester Institute of Technology. She has worked at the Authority for four years doing statistical analysis and process improvement. Currently she is working with preventive maintenance cycles and asset management. Lea Goodness lives in Palmyra, NY.
Evette RickettsEvette Ricketts is a Service Supervisor with Palm Tran Connection, the Paratransit service in Palm Beach County Florida. She started her transportation career in 2004 as a Reservationist, and was quickly promoted to Operations Supervisor over Scheduling. In October 2014 she was promoted to Service Supervisor in charge of the Scheduling and Dispatch Departments. Evette has been with Palm Tran Connection for 12 years, and loves every aspect of her position, she prides herself on delivering the highest level of knowledge and professionalism to the complex world of Paratransit, and looks forward to continuing to grow and be an important part of the Palm Tran family.
Susan ShawSusan Shaw is the Human Services Transportation Mobility Manager in Fairfax County. She is currently managing a grant focusing on enhancing transportation options for seniors and individuals with disabilities, by bringing together community stakeholders, county, and regional partners to coordinating a more accessible and affordable transportation network of services.
Susan has been with Fairfax County for twelve years, assisting with strategic initiatives across the county’s human services system, collaborating with diverse stakeholders and community organizations and facilitating a number of cross system projects.
A native of Nebraska, Susan has her Master’s in Public Administration from the University of Nebraska and currently resides in Leesburg Virginia.
Tim PaloTim Palo is an Operations Technology consultant with 30+ years’ experience in transportation. Serving as the IT Director for Connex in Baltimore (now TransDev) he oversaw the technology on dozens of contract transition projects in the US and Canada from 2000-2005. For the next four years he was MV Transportation’s IT Director at MetroAccess in Washington, DC, and since that time has been a paratransit technology consultant for Booz Allen Hamilton and CH2M supporting large market transit clients.
Tim created Palo Consulting Group, LLC in 2015 in order to better serve small and mid-size transit agencies. He utilizes his own operations experience to work with clients to identify appropriate technology for their needs, and assists with prioritizing design, implementation and maintenance of information systems for their business.
Tim has worked with the Trapeze Group since 1999, has installed and maintained virtually every PASS product over the past 16 years, and has presented twice before at the Users Conference. His recent Trapeze client projects have involved upgrades of the PASS suite at two large paratransit properties, implementing business process changes and providing staff training necessary for the introduction of PASS trip negotiation, and integration of PASS-IVR with new VoIP call center phone systems.
Marnie RossMarnie Ross is Whatcom Transportation Authority’s Application & Database Administrator in IT responsible for supporting all Trapeze products, HR/Payroll and Finance systems. She has been with WTA for four years. In addition to day-to-day software support and system administration, Marnie was the IT project lead on their recent OPS implementation. She also started and continues to lead the WTA Trapeze Customers’ Group and some of the work contained in her presentation is the result of that group’s efforts.
Eric FrazierEric Frazier is an Operations Supervisor at Whatcom Transportation Authority where he just finishing managing the implementation of OPS for their integrated operator workforce for both paratransit and fixed route service. He began as an Operator at WTA 12 years ago and served as a Fixed Route Dispatcher prior to filling his current role. Eric also oversees the WTA’s use of BlockBuster and the fixed route run cutting process.
John Zarbo John Zarbo has been in the transportation industry for over 25 years. John is currently the Chief of Operation for Human Services Transportation (HST) in Fairfax County, Virginia. HST offers specialized transportation services for residents of Fairfax County and the Cities of Fairfax and Falls Church participating in human services agency programs. HST also provides transportation for the Greater Mt Vernon Head Start Program, maintains a partnership with all five taxi cab companies in Fairfax County through their Taxicab Voucher Program and staffs the Mobility Management Division.
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