Learn from hundreds of attendees including more than 25 peer speakers, spanning every transit department
A whopping 98% of past attendees would recommend the conference to a peer
Engage with your peers from transit agencies all across North America, share your challenges, and learn best practices
Evette RickettsParatransit Service Supervisor
Palm Tran Connection Track: Ridership
Carl ParrBusiness Applications Analyst
MV Transportation Track: Funding and Faring
Nick Davidson Transportation Planning Manager
Stark Area Regional Transit Authority Track: Productivity - Scheduling & Dispatch
Tim PaloOperations Technology Consultant
Palo Consulting Track: Transit Technology
Dick AlexanderExecutive Vice President of Business Development and Innovation
Transdev Track: Funding & Faring
Stephanie Johnston Senior EAMS Administrator
Sound Transit Track: Productivity - Maintenance
Michael GlaunerService Planning Administrator
King County Metro Track: Transit Technology
Dennis GuyManager of Customer Service and Innovation
The Hamilton Street Railway (HSR)
Marcela TurnerCustomer Information Automation Supervisor
TransLinkTrack: Ridership, Passenger Experience
Sandi HillVP of Business Development
KeolisTrack: Funding and Faring
Michael HenryEnterprise Application Administrator
Orange County Transportation AuthorityTrack: Passenger Experience
Annettia HuffMTM Eligibility Manager
Maryland Transit Administration - Mobility ServicesTrack: Transit Technology
Mark MindorffExecutive Director
Disabled and Aged Regional Transit System (DARTS)Track: Ridership, Passenger Experience
Ana HoffmanManager of Transit Operations and Maintenance
Jay WashburnManager of Paratransit and Minibus
San Diego - Metropolitan Transit System (MTS)Track: Passenger Experience
Evette RickettsEvette is a Service Supervisor with Palm Tran Connection, the Paratransit service in Palm Beach County Florida. She started her transportation career in 2004 as a Reservationist, and was quickly promoted to Operations Supervisor over Scheduling. In October 2014, she was promoted to Service Supervisor in charge of the Scheduling and Dispatch departments. Evette has been with Palm Tran Connection for 12 years and loves every aspect of her position. She prides herself on delivering the highest level of knowledge and professionalism to the complex world of paratransit and looks forward to continuing to grow and be an important part of the Palm Tran family.
Carl ParrCarl Parr is currently with MV Transportation. He was the former Chief Innovation Officer at Maryland Transit Administration (MTA). He has 30+ years of experience in transportation. He served as Director of Business Improvement for Veolia Transportation (now TransDev), where he developed and implemented nationwide solutions for HR, payroll, safety and training, driver compliance, and every mode of operations (taxi, bus, paratransit and rail). He spent three years overseeing the paratransit contract in Baltimore for MV Transportation before becoming the MTA Mobility Director. Always looking for technology to improve efficiency, productivity and customer satisfaction, Carl has worked with Trapeze Group since 1998.
Nick Davidson Nick Davidson is the Transportation Planning Manager at Stark Area Regional Transit Authority (SARTA). He has been with SARTA since 2012 and loves the transit industry. He plans SARTA’s fixed route service, oversees paratransit operations, and manages the Customer Service department. He is a panel member for the TCRP Synthesis Project “Implementing the US DOT reasonable Modification Rule.” He is also a member of APTA’s Emerging Leaders Program, class of 2018. He earned his Master of Business Administration from Malone University.
Tim PaloTim has 30+ years’ experience in transportation. He created Palo Consulting Group, LLC in 2015 to better serve small and mid-sized transit agencies. He utilizes his own operations experience to work with clients to identify appropriate technology for their needs, and assists with prioritizing design, implementation, and maintenance of information systems for their business. Tim has worked with Trapeze since 1999 and has installed and maintained virtually every PASS product over the past 16 years. His recent Trapeze client projects have involved upgrades of the PASS suite at two large paratransit properties, implementing business process changes, and providing staff training necessary for the introduction of PASS trip negotiation, and integration of PASS-IVR with new VoIP call center phone systems.
Dick AlexanderDick views his mission as empowering people with the freedom to connect to what they care about. He is successfully leading Transdev North America’s effort to marry innovative technology to the growing mobility needs of cities and communities. His efforts have contributed to the implementation of a first/last-mile app and platform deployed in Tampa, mobile apps for digital fares and rider tools in New Orleans and Nassau County, and the nation’s first AV shuttle network in North America, in Southwest Florida.
What’s even more exciting for him is watching the early and necessary pieces of the mobility-as-a-service ecosystem start to grow from smaller pilot programs into popular services that yield new policies. A lover of all things involving urban mobility, Dick started his career as a transportation planner in Cincinnati after graduating with a degree in Urban Planning and Design from the University of Cincinnati. He also holds an MBA from Xavier University.
Stephanie Johnston Stephanie is the Senior EAMS Administrator at Sound Transit. She has been with Sound Transit for a year and a half. Currently, she’s working on a program migration to move preventative maintenance tasks and repair tickets from one system over into Trapeze EAM. She has been in the public transportation industry for over 20 years. Prior to Sound Transit, she worked as a manager at Utah Transit Authority, overseeing the change day process and the Trapeze suite of products that were used.
Michael GlaunerMichael is currently the Service Planning Administrator for King County Metro’s Accessible Service Section in Seattle, WA. Michael has been with the county for the last 16 years as the Contract Administrator for the ADA Paratransit Control Center and has worked with many innovative new programs and services.
Prior to his work with the county, Michael worked in Anchorage, AK as the contract General Manager for the Paratransit and Medicaid Transportation Programs and as a Paratransit contract Asst. General Manager for TriMet in Portland, OR.
Michael holds a B.S. in Business from Oregon State University and an M.B.A. from the University of Houston.
Dennis GuyDennis Guy is the Manager of Customer Service and Innovation for the Transit Division (HSR) at the City of Hamilton. His mandate is to shift the organization to a much more customer-centric model. Ultimately, he builds relationships with key players in the transit community, develops and implements comprehensive customer service strategies, and communicates with customers to find out what they want and need. His portfolio includes teams that advocate for customer needs and wants (customer experience), deal directly with customers (customer care), leverage technology for business and customer needs (IT), and turn binary numbers into business intelligence (data). He is currently co-leading a project with McMaster University to ‘Re-envision the HSR’, which will quantify the perceived and desired quality of HSR service, before re-configuring the network using machine learning models for network robustness and vulnerability.
Marcela TurnerMarcela Turner has worked for TransLink for the past 24 years. She’s originally from Chile and her family migrated to Canada in 1975. She loves living in beautiful British Columbia, Canada. There are so many exciting places to explore here on transit. Marcela is very excited to speak to her transit colleagues at the conference. TransLink first introduced Trapeze InfoAgent to their Call Centre Agents back in 1995, soon after that, they got Blockbuster, OPS, Trip Planner, IVR, InfoPublish, COM and COM Web, so she knows a thing or two about Trapeze Traveler Info.
Sandi HillSandi Hill has more than twenty-eight years of public transit experience. She holds a Bachelor of Science Degree from Niagara University and obtained a Masters Degree in Business Administration while working for ATE (now First Transit). She began her career in operations and transitioned to business development in 1994. Sandi has in-depth experience and understanding of operations and administration including, but not limited to, risk management and safety, labor, contract negotiations, and legislation governing public transit. She has been involved in CalAct , CTAA, and WTS throughout her career and is currently a member of Leadership APTA class of 2018. Sandi has been instrumental in customer relations and growth performance in her previous roles at First Transit, Laidlaw Transit Services, and Transportation Concepts. In her current role, Sandi is responsible for strategic growth initiatives for Keolis Transit America focusing on the western United States.
Michael HenryMichael Henry is an Enterprise Application Administrator with Orange County Transportation Authority (OCTA). He supports both paratransit and fixed route services. Michael has been supporting Trapeze products since 1999 while employed with Laidlaw Transit Services. He has worked closely with operations for many years and has been with OCTA since 2012.
Annettia HuffAnnettia Huff is the ADA Mobility Certification Program Director of Baltimore MTA serviced by MTM. Annettia has been with MTM for just over a year but has 12+ years in ADA compliance, program implementation, and research. She completed her Doctor of Social Work degree with a focus in quality of life and ADA programs in 2016. She prides herself on utilizing cutting-edge technology to assist in the implementation of industry best practices while meeting the unique needs of customers served.
Mark MindorffMark Mindorff is the Executive Director of DARTS Transit, the paratransit service for the city of Hamilton, Ontario, Canada. DARTS delivers over 700,000 passengers a year using a fleet of 150 vehicles made up of vans, MV1’s, and micro transit buses. Mark has over thirty-five years of utilities, healthcare, and municipal consulting experience. He has a Masters degree in Physics from the University of Waterloo.
Ana HoffmanAna Hoffman is Manager of Transit Operations and Maintenance at TransHelp, Peel’s specialized public transit. She oversees all operations, including contracted vendors, to ensure the provision of consistent, high quality service. Ana’s focus is implementing programs based on research and analysis of community, industry, technical, and demographic trends to ensure processes, systems, and resources are optimized for continuous improvement, productivity, cost effectiveness, and service quality. Under her leadership, TransHelp is developing and implementing operational strategies for future growth, including implementation of the Accessible Transportation Master Plan.
Jay WashburnJay has over 35 years of experience in the paratransit industry. He began his career as a Firefighter/Paramedic working at a private ambulance and paratransit service in the Chicago area. Over time he rose to the position of Vice President overseeing 1600+ employees operating 400+ vehicles in four states. After 25 years in the private sector, he spent the next five years managing a paratransit operation for a non-profit agency. For the last two years, he has managed the paratransit and minibus operations for the San Diego Metropolitan Transit System. Jay’s diverse background operating paratransit services in different service models helps him to bring a unique perspective to the public sector model.