FAQ
 
I’ve never heard of ThinkTransit. What is it?

ThinkTransit: The Trapeze Technology Conference was formerly known as the Trapeze User Conference. In light of the evolution of the conference, we needed a new name that properly represented what the conference was all about: a place for transit professionals to learn transit trends and best practices, advance their agency with cutting-edge technology and engage with industry experts.

When and where is the 2018 ThinkTransit Conference?

The conference is taking place at the Gaylord Opryland in Nashville, Tennessee on June 3-6, 2018. 

When does registration open?

Registration is now open. Pricing can be found here. 

How much does it cost to register?

We have a variety of pricing tiers, including an early bird rate and group packages. Check out all the details here

What is included in the registration?

Conference registration includes:

  • Delegate package
  • All sessions and materials
  • Access to the Solution Center
  • Breakfast and lunch (Monday – Wednesday)
  • Welcome reception (Sunday evening)
  • Closing reception (Wednesday evening)

Spouse and guest registration includes:

  • Welcome reception (Sunday evening)
  • Closing reception (Wednesday evening)
  • No sessions
Is there a theme for the conference?

There's no theme for the entire conference, but there is a closing reception theme. This year the theme is Country Stars! Make sure to practice your country singing. 

If I can’t attend the closing reception, can I get a discounted rate?

No, the registration is inclusive of all meals and evening functions.

What's the cancellation policy?

Our refund policy is as follows:

  • Cancellation must be received in writing prior to May 25th, 2018. It must also be canceled online
  • A $50 USD handling fee will be withheld.
  • No refunds will be made after May 25th, 2018
  • Cancellation requests received after May 25th, 2018 or no-shows are subject to the full registration fee. Registrants may send a substitute attendee if written notice is received prior to the conference. Written notices should be sent by email to conference@trapezegroup.com
How do I modify my registration?

To modify your registration:

  • Click the 'Register' button at the top of the site
  • From there, click 'Already Registered'
  • Enter your information and confirmation number (this was provided in your email confirmation when you registered)
  • Click OK
  • Click the box with the green checkmark to modify sessions
What are my payment options?

Credit card is preferred but checks will be accepted if necessary. We accept Visa, Mastercard, AMEX, and Discover.

If I didn’t receive an invoice, can this be resent?

Yes, forward this request to Ashley Di Iorio, Marketing Programs Specialist, at conference@trapezegroup.com

How do Sponsors/Exhibitors register?

Sponsors/exhibitors can email conference@trapezegroup.com to register.

Is there a hotel discounted rate?

Yes! The hotel discounted rate is unique for ThinkTransit attendees – stay tuned for more information on reserving your hotel room.

 
Sessions/Agenda Questions
Where is the agenda and how can I select sessions?

The current agenda can be viewed here. Session registration in cvent is coming soon! 

Where can I see my current agenda?

To see your current agenda:

  • Click the 'Register' button at the top of the site
  • From there, click 'Already Registered'
  • Enter your information and confirmation number (this was provided in your email confirmation when you registered)
  • Click OK
  • Go to ‘My Agenda’ tab
Can you re-send an agenda and registration confirmation?
How can I add, remove, or edit sessions in my agenda?
  • Click the 'Register' button at the top of the site
  • From there, click 'Already Registered'
  • Enter your information and confirmation number (this was provided to you in your email confirmation when you registered)
  • Click OK
  • Click the ‘modify’ button
  • Under the ‘modify’ table near the right-hand side of the page, click ‘registration’
  • Continue until you reach the agenda page
  • Once you have selected your sessions, click next
  • Then, click finish