Donna has over 35 years of experience as a professional in the field of disability advocacy with most of those years as a training and technical assistance specialist on disability-related laws and issues. Since 2002, she has focused specifically on transportation issues. Her areas of knowledge pertinent to accessible transportation include community approaches to implement systems change needed to improve accessible transportation, ADA rights and responsibilities, travel training, coalition building, the transit experience from the customer’s perspective, the increasing role of technology in transportation access, and the accessible pedestrian environment. Her strongest skills are the ability to communicate clearly and to help diverse groups find common ground from which to seek and create solutions. Donna understands firsthand the essential role of accessible, affordable transportation in the lives of people with disabilities, and it is both her job and her passion to help find solutions to transportation needs. She is a graduate of Mississippi State University and has earned ADA Coordinator certification from the Great Plains ADA Center and The University of Missouri.

Femi is a Database Manager with DK Consulting and has over 15 years of experience building and optimizing DB queries for large databases that support critical systems. Currently, he is spearheading the tuning of the Trapeze paratransit and fixed route database applications for the Maryland Transportation Authority. Femi holds an MBA from the Smith School of Business at University of Maryland and a Master’s of Science degree from Central Michigan University. He is also a Microsoft Certified Professional.

William’s duties include the weekday scheduling of around 600-650 paratransit trips per day, subscription trip maintenance, FLEX service scheduling support, and rostering of van division schedules. He has been employed with HART since February 2001 and held multiple positions in his tenure including Customer Service, Route Surveying, Retail Sales, and Flex Service Scheduling. He also temporarily assisted with the certification of potential paratransit clients. William holds two bachelor degrees from the University of South Florida in the fields of History and English: Creative Writing.

Lea Goodness is the Manager of Maintenance Systems for Rochester-Genesee Regional Transportation Authority. She has a Bachelor’s Degree in Statistics with a concentration in Economics from St John Fisher College. She has a Lean Six Sigma Green Belt from Rochester Institute of Technology. She has worked at the Authority for four years doing statistical analysis and process improvement. Currently she is working with preventive maintenance cycles and asset management. Lea Goodness lives in Palmyra, NY.

Evette Ricketts is a Service Supervisor with Palm Tran Connection, the Paratransit service in Palm Beach County Florida. She started her transportation career in 2004 as a Reservationist, and was quickly promoted to Operations Supervisor over Scheduling. In October 2014 she was promoted to Service Supervisor in charge of the Scheduling and Dispatch Departments. Evette has been with Palm Tran Connection for 12 years, and loves every aspect of her position, she prides herself on delivering the highest level of knowledge and professionalism to the complex world of Paratransit, and looks forward to continuing to grow and be an important part of the Palm Tran family.

Susan Shaw is the Human Services Transportation Mobility Manager in Fairfax County. She is currently managing a grant focusing on enhancing transportation options for seniors and individuals with disabilities, by bringing together community stakeholders, county, and regional partners to coordinating a more accessible and affordable transportation network of services. Susan has been with Fairfax County for twelve years, assisting with strategic initiatives across the county’s human services system, collaborating with diverse stakeholders and community organizations and facilitating a number of cross system projects. A native of Nebraska, Susan has her Master’s in Public Administration from the University of Nebraska and currently resides in Leesburg Virginia.

Tim Palo is an Operations Technology consultant with 30+ years’ experience in transportation. Serving as the IT Director for Connex in Baltimore (now TransDev) he oversaw the technology on dozens of contract transition projects in the US and Canada from 2000-2005. For the next four years he was MV Transportation’s IT Director at MetroAccess in Washington, DC, and since that time has been a paratransit technology consultant for Booz Allen Hamilton and CH2M supporting large market transit clients. Tim created Palo Consulting Group, LLC in 2015 in order to better serve small and mid-size transit agencies. He utilizes his own operations experience to work with clients to identify appropriate technology for their needs, and assists with prioritizing design, implementation and maintenance of information systems for their business. Tim has worked with the Trapeze Group since 1999, has installed and maintained virtually every PASS product over the past 16 years, and has presented twice before at the Users Conference. His recent Trapeze client projects have involved upgrades of the PASS suite at two large paratransit properties, implementing business process changes and providing staff training necessary for the introduction of PASS trip negotiation, and integration of PASS-IVR with new VoIP call center phone systems.

Marnie Ross is Whatcom Transportation Authority’s Application & Database Administrator in IT responsible for supporting all Trapeze products, HR/Payroll and Finance systems. She has been with WTA for four years. In addition to day-to-day software support and system administration, Marnie was the IT project lead on their recent OPS implementation. She also started and continues to lead the WTA Trapeze Customers’ Group and some of the work contained in her presentation is the result of that group’s efforts.

Eric Frazier is an Operations Supervisor at Whatcom Transportation Authority where he just finishing managing the implementation of OPS for their integrated operator workforce for both paratransit and fixed route service. He began as an Operator at WTA 12 years ago and served as a Fixed Route Dispatcher prior to filling his current role. Eric also oversees the WTA’s use of BlockBuster and the fixed route run cutting process.

John Zarbo has been in the transportation industry for over 25 years. John is currently the Chief of Operation for Human Services Transportation (HST) in Fairfax County, Virginia. HST offers specialized transportation services for residents of Fairfax County and the Cities of Fairfax and Falls Church participating in human services agency programs. HST also provides transportation for the Greater Mt Vernon Head Start Program, maintains a partnership with all five taxi cab companies in Fairfax County through their Taxicab Voucher Program and staffs the Mobility Management Division.

Dan O’Reilly is currently Project Manager System Programs for MTA Mobility in Baltimore, Maryland. In 2016, Mobility provided 2.6 million trips among 26,000 certified clients. Service included 2.0 million rides under Mobility ADA Paratransit and 0.6 million rides under the Call-a-Ride program (same day/non-ADA demand response). Dan has 20 years of experience in paratransit which followed 20 years in public and private accounting. His paratransit experience includes Washington Metropolitan Area Transportation Authority (WMATA) and New Jersey Transit prior to moving to MTA Maryland in Baltimore four years ago. Along with auditing experience in the public and private accounting world, he has held paratransit positions including Financial Analyst, Budget Manager, Project Manager, Assistant Director and Director.

David is a Senior Associate for the Collaborative, Inc., in Boston. He is an expert in paratransit, fixed route accessibility and Americans with Disabilities Act (ADA) compliance. He recently concluded six years as chair of the Transportation Research Board’s Committee on Paratransit. David led his company’s work for FTA’s ADA compliance reviews for both paratransit and fixed route services. He has conducted nearly 60 paratransit reviews, as well as two dozen fixed route reviews. He has also worked for state DOTs and for transit agencies, helping develop and improve a wide range of demand responsive and fixed route services. David is a co-author of the FTA’s ADA Circular (2015) and is currently preparing a TRB synthesis on paratransit eligibility. David has previously worked at two other consulting firms. Prior to joining the Collaborative in 2001, David worked for a homeless shelter in Boston, helping clients use public transit to get to work. He is a graduate of Yale University and has a master’s degree from MIT.

Carl Parr is currently the Chief Innovation Officer for the Maryland Department of Transportation’s Maryland Transit Administration (MTA). He has 30+ years of experience in transportation. He served as Director of Business Improvement for Veolia Transportation (now TransDev), where he developed and implemented nationwide solutions for HR, payroll, safety and training, driver compliance, and every mode of operations (taxi, bus, paratransit and rail). He spent three years overseeing the paratransit contract in Baltimore for MV Transportation before becoming the MTA Mobility Director. He started his role as Chief Innovation Officer six months ago. Always looking for technology to improve efficiency, productivity and customer satisfaction, Carl has worked with Trapeze Group since 1998.

Craig is married with two sons living in Jackson, Michigan. He’s a graduate of Michigan State University (MSU) with a Bachelor of Arts in Communications / Public Relations & Marketing. Craig began his career in public schools as an interpreter while he finished up at MSU. He then moved into the position of Assistant Director of Transportation and, eventually, Director of Transportation for a public school district. He then joined CATA as an Operations Supervisor before assuming his current role. Fun fact: Craig was also certified as an Educational Interpreter for the Deaf through Lansing Community College.

Leland Petersen is MV Transportation’s Senior Vice President of Operations for the Northeast region. Leland previously served as the general manager for MV’s WMATA operation from 2009-2013 in the dual role of general manager and regional vice president of the brokerage, which included the MACS-OCC, service delivery bases in Beltsville and Capitol Heights, Maryland, and Chantilly and Springfield, Virginia, Washington D.C., and subcontracted providers. He also served as general manager of MV’s Microsoft Campus Shuttle operation in Redmond, Washington from 2005 to 2007. Leland joined MV in 2001 as a special projects manager for MV’s IT department. He holds a Bachelor’s Degree in Management Science and a Master’s Degree in Computer Information Systems.

Gregg is the METROLift Scheduling Coordinator for the Metropolitan Transit Authority in Houston, Texas. With over 32 years of experience at METROLift, Gregg’s duties include dispatching, call center management, routing, scheduling, mapping and more. On an average week, he maintains over 12,000 subscription trips – all templated to specific runs in Trapeze.

Stephanie is the Senior EAMS Administrator at Sound Transit. She has been with Sound Transit for a year and a half. Currently, she’s working on a program migration to move preventative maintenance tasks and repair tickets from one system over into Trapeze EAM. She has been in the public transportation industry for over 20 years. Prior to Sound Transit, she worked as a manager at Utah Transit Authority, overseeing the change day process and the Trapeze suite of products that were used.

Jeff Zarr has over 30 years of transit experience and 20 years of project management experience in the public transportation industry, as well as providing Paratransit consulting services for over 100 Paratransit agencies across North America, Europe, and the UK. As the Industry Solutions Manager for Trapeze Demand Response, Jeff shares his Paratransit expertise and experience throughout the North American Demand Response industry.

Brett Koenig has 20 years of transportation software consulting experience, including fifteen years implementing public transit and rail asset management systems. As the Industry Solutions Manager for the Trapeze Enterprise Asset Management (EAM) solution, Brett ensures the market viability and product direction of the Trapeze EAM solution in use by over 80 public transit organizations in North America including Chicago, Boston, Atlanta, Denver, Seattle, and Houston.

Brett collaborates with customers to prioritize EAM enhancements and the creation of new features, such as functionality to support FTA MAP-21, Transit Asset management (TAM), State of Good Repair (SGR), and capital planning requirements.

Dave’s 30 years of experience in building, designing, and implementing Planning, Scheduling and Operations Management solutions for the Public Transit Industry have afforded him a rich and diverse industry, solutions, and technical background.

Dave has served in leadership roles at Trapeze Group for nearly 19 years, and has managed many aspects of the Software for Transit business including Sales and Marketing, Customer Delivery, Customer Care, and Development.

Nick Ross has over 10 years of experience in the public transportation industry and has worked with over 40 large scale transit agencies successfully delivering multi-million dollar advanced transportation systems across North America.

As the Industry Solutions Manager for Intelligent Transportation Systems, Nick strives to share his transit knowledge, expertise, and experience throughout the North American Transportation industry.

Bruce’s 25 years of experience in building, designing, and implementing Traveler Information solutions for the Public Transit Industry have afforded him a rich and diverse industry, solutions, and technical background. Bruce has served in leadership roles at Trapeze Group for over 20 years, and has managed many aspects of the Software for Transit business including Sales and Marketing, Customer Delivery, Customer Care, and Development.

Bruce develops the strategic vision and detailed plans for the Trapeze Traveler information suite. Bruce makes important contributions to the design and functionality of the products and he ensures that the ongoing development of them is driven by customer and market needs and demands.

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