Let your demand response (DR) passengers control their own destiny. Using new, intuitive web-based applications, DR passengers can self-service planning and scheduling. By allowing them to book and cancel trips online, you'll not only reduce pressure on your call center, you'll also allow passengers the ease of making changes in a heartbeat. Struggling with high no-shows or long wait times? They'll now be able to see where their vehicle is and the expected arrival, which will also help improve both those metrics.
Plus, these types of applications meets visually and impaired accessibility standards - a solution for paratransit that is comparable to the solutions you already offer in the fixed route realm. Join Bruce Payne, Industry Solutions Manager - Traveler Information, and Andrew McKechnie, Product Director - Traveler Information, to learn how agencies are using Trapeze's new and improved PASS-WEB application (with a brand new interface) to allow paratransit passengers the ease of self-service scheduling.