Bus
Rail
Paratransit
Increasingly, agencies are augmenting paratransit rides with non-dedicated providers — balancing demand and services, containing costs, and increasing access for riders. MTS Access (San Diego) is using Trapeze’s Trip Broker module to assist with the decision-making process, and also as a way to interface with taxi vendors in real time.
“We work with the Trapeze system to determine the best mode of transportation for clients,” Jay Washburn, manager of Paratransit and Minibus as MTS, told BusRide magazine in a recent feature on their success with Trapeze’s paratransit solutions.
“We need to ensure we’re running the latest versions of our technology solutions so our service is dependable and we have real-time information for our travelers, drivers, and dispatchers,” said Ben Greenbeck, System Coordinator at OmniTrans.
We know upgrading to the latest versions can be challenging - both due to making sure your technology is compatible with your existing database and servers, as well as getting staff on board to try new features. Find out how OmniTrans successfully upgraded so its software was running as a service, making it seamless and integrated; why staff love the new software; and the lessons they learned that can help you.
Index cards and spreadsheets are not the best way for a transit agency to manage employee schedules and runs - but that’s what Dallas Area Rapid Transit (DART) was using which led to a lot of miscommunication and human error. They were looking for a way to automate employee scheduling and reduce miscommunication between operators and supervisors.
