Bus
Rail
Paratransit
Increasingly, agencies are augmenting paratransit rides with non-dedicated providers — balancing demand and services, containing costs, and increasing access for riders. MTS Access (San Diego) is using Trapeze’s Trip Broker module to assist with the decision-making process, and also as a way to interface with taxi vendors in real time.
“We work with the Trapeze system to determine the best mode of transportation for clients,” Jay Washburn, manager of Paratransit and Minibus as MTS, told BusRide magazine in a recent feature on their success with Trapeze’s paratransit solutions.
Transit should be inclusive – for every passenger. That means you need to offer comparable service on your paratransit service as you offer on your fixed route service. How?
Make it easy for paratransit passengers to book and cancel trips from the palm of their hands. That means fewer calls to your call center and reduced cancellations and wait times.
Index cards and spreadsheets are not the best way for a transit agency to manage employee schedules and runs - but that’s what Dallas Area Rapid Transit (DART) was using which led to a lot of miscommunication and human error. They were looking for a way to automate employee scheduling and reduce miscommunication between operators and supervisors.
