Daily service on the new CTRail commuter line began in early June, providing passengers with a fast, convenient, and easy way to get from New Haven to Springfield, Mass. The new line uses Trapeze’s ticket vending machines (TVMs). The TVMs make it easy for passengers to pay their fare using the method of payment that’s convenient for them.
Transit should be inclusive – for every passenger. That means you need to offer comparable service on your paratransit service as you offer on your fixed route service. How?
Make it easy for paratransit passengers to book and cancel trips from the palm of their hands. That means fewer calls to your call center and reduced cancellations and wait times.
Index cards and spreadsheets are not the best way for a transit agency to manage employee schedules and runs - but that’s what Dallas Area Rapid Transit (DART) was using which led to a lot of miscommunication and human error. They were looking for a way to automate employee scheduling and reduce miscommunication between operators and supervisors.
