Book and schedule trips using the PASS algorithm. Passengers, mobility managers, service providers, coordinators and others can easily request casual or subscription trips. Bookings can be specified for dates, times, pick-up and drop-off locations, reasons for travel, additional passengers and mobility aids.
Say goodbye to last-minute cancellations! Passengers can confirm, edit, or cancel bookings with ease, and view all subscription, casual, or on-demand trips. When they can make flexible trip arrangements, you reduce no-shows, getting staff and vehicle numbers right.
Increase customer satisfaction by making it easy for passengers to take reoccurring trips. New requests based on previous bookings are generated without passengers having to input all of their details again. For more convenience, they also can quickly look up trips by week, month, past or future.
View date, time, purpose, provider, origin/destination addresses, status of trip (scheduled, unscheduled, no‑show, and canceled) and mobility aids.
View and edit personal profile information. View client addresses, contact information, service providers and funding sources.
Passengers can easily track their vehicle’s location on a Google map, and view the vehicle number, type, driver name, and badge number. They can even send the driver a message. When passengers get the real-time information they need to be ready to board, you avoid late pick-ups and keep to your daily service schedule.
Eliminate uncertainty for customers with total trip insight. Passengers are alerted if the request has been booked, scheduled, refused, or has failed, reducing calls to the agency. They get native push notifications of imminent trip arrival so they can prepare ahead, shortening vehicle wait times.
Coordinate any special instructions in real time for faster pick-ups. Drivers informed of wheelchairs and mobility aids ahead of arrival, for example, can reduce dwell times by lowering the ramp the second they arrive, saving time for you and your passengers.
Thanks for signing up for a test drive of the PASS app.
You'll be revving up your paratransit service in no time.