Speakers
Monday April 15TH
Tuesday April 16TH
Wednesday April 17TH
 
Monday April 15TH
 
Greg Lindsay
Journalist, Urbanist and Futurist

Don't miss Greg Lindsay, Urbanist, Futurist and Journalist, when he delivers the Monday morning Keynote, focusing on Mobility-as-a-Service: open standards or walled gardens? and gives us his views on Micromobility: Friend or Foe?

Tuesday April 16TH
 
Transit Unplugged [LIVE]
Hosted by Paul Comfort

Careers. Current projects. The Future of Transit. This is your opportunity to hear from top transit leaders as they speak unfiltered and unplugged about their careers in transit, how to effectively handle tight budgets and keep service vibrant, transit trends and more. (Never heard of Transit Unplugged? Don't worry, find out more here.)

Wednesday April 17TH
 
Benjamin Limmer
CEO, HART

Benjamin Limmer, CEO of HART, will give us an overview of the community HART serves and how the agency continues to innovate to provide seamless customer service to its passengers.

 
 
John Sisson
CEO, Delaware DART

John has over 25 years experience in the transit and transportation field. His career began in 1993 in the former Railroad Administration section of Delaware Transportation Authority (DTA). He has also worked in the Technology and Support Section of DelDOT and for an engineering firm in the private sector. Highlights of John’s career include the new I-95 Welcome Center, restoration and renovation of the Biden Train Station in Wilmington, and implementing DTC’s Performance Management program. As Chief Executive Officer of Delaware Transit Corporation (DTC), John has overseen the ongoing implementation of DTC's Transit Redesign Plan. He has played a key role in the Corporation’s efforts to rethink the way transit is delivered in Delaware, and was instrumental in the creation of a more sustainable financial model that has resulted in improved service performance, including the expansion of alternate-fueled vehicles, the introduction of real-time transit information, and most recently, the release of the DART Transit app, including mobile payment. Under John’s direction, a new transit center in the beach area is now operational, and construction has begun on a state-of-the-art transit center in Wilmington. 

 
Katharine Kelleman
CEO, Port Authority of Allegheny County

Katharine Eagan Kelleman is Chief Executive Officer of Port Authority of Allegheny County. Prior to joining Port Authority, Kelleman worked at Hillsborough Area Regional (HART) in several executive leadership roles.

During her tenure at HART, Kelleman grew ridership by more than 20 percent; adopted technologies like the OneBusAway application; expanded public-private partnerships with entities like MegaBus, Red Coach and Coast Bike Share; launched a regional fare program; and oversaw HART HyperLink – the nation's first transit agency-operated rideshare program.

Prior to her time at HART, she worked in leadership roles for the Maryland Transit Administration and Dallas Area Rapid Transit (DART).

 
Robbie Makinen
CEO, Kansas City Area Transportation Authority

As President and Chief Executive Officer of the Kansas City Area Transportation Authority, Robbie Makinen has led the Kansas City region through a dramatic transformation aimed at bringing together five different transit systems under one umbrella called RideKC. Today, those transit agencies work together as one network to provide more than 16 million trips throughout the metropolitan area. Under Robbie Makinen’s leadership, several innovative programs have launched. For example, RideKC Freedom On-Demand is an app-based ride hailing service that is providing premium service to those with disabilities and offering another safe transportation option for those who are not disabled. More than 85,000 trips have been taken so far.

 
Lauren Skiver
CEO, SunLine Transit Agency

Lauren is responsible for the planning, budgeting, and operation of transit services for the Coachella Valley. Operating 100 revenue vehicles, SunLines serves communities stretching 1,120 square miles and delivers transit from Palm Springs to Thermal and Mecca. She was previously the CEO at Delaware Transit Corporation.

 
Phil Washington
CEO, LA Metro

As LA Metro CEO, Washington manages a total balanced budget of $6.6 billion for FY19, is responsible for overseeing $15+ billion in capital projects, providing oversight of an agency of nearly 11,000 employees and transports 1.4 million boarding passengers daily, riding on a fleet of 2,000 clean-air buses and six rail lines. LA Metro is also the lead transportation planning and programming agency for LA County. As such, it is a major construction agency that oversees bus, rail, highway and other mobilityrelated building projects – together representing the largest modern public works program in North America.

Washington was a key leader in the 2016 successful effort to pass a new half-cent sales tax in LA County, which garnered 71.15% voter approval. Measure M will build 40 major highway and transit projects in the first 40 years, create 778,000 jobs and provide $133.3 billion in economic impact. Washington came to Los Angeles from Denver, Colorado, where he was Assistant General Manager for nearly 10 years, prior to being named CEO in 2009.

 
 
 
Evette RickettsEvette Ricketts manages two of three facilities at Palm Tran, the Fixed Route service in Palm Beach County Florida. She started her transportation career in 2004 in Para-transit as a Reservationist, and was quickly promoted to Operations Supervisor over Scheduling. In October 2014 she was promoted to Service Supervisor in charge of the Scheduling and Dispatch Departments, and in June of 2016 she was re-assigned to the Fixed Route Division for her technical and operational expertise to support the Management of Operations, which subsequently led to her promotion to an Assistant Operations Manager. Evette has been with Palm Tran Connection/Palm Tran for 15 years, and loves every aspect of her position, she prides herself on delivering the highest level of knowledge and professionalism to the complex world of Transit.
Sandi HillSandi Hill has more than twenty-eight years of public transit experience. She holds a Bachelor of Science Degree from Niagara University and obtained a Masters Degree in Business Administration while working for ATE (now First Transit). She began her career in operations and transitioned to business development in 1994. Sandi has in-depth experience and understanding of operations and administration including, but not limited to, risk management and safety, labor, contract negotiations, and legislation governing public transit. She has been involved in CalAct , CTAA, and WTS throughout her career and is currently a member of Leadership APTA class of 2018. Sandi has been instrumental in customer relations and growth performance in her previous roles at First Transit, Laidlaw Transit Services, and Transportation Concepts. In her current role, Sandi is responsible for strategic growth initiatives for Keolis Transit America focusing on the western United States.
Lauren SkiverLauren is responsible for the planning, budgeting, and operation of transit services for the Coachella Valley. Operating 100 revenue vehicles, SunLines serves communities stretching 1,120 square miles and delivers transit from Palm Springs to Thermal and Mecca. She was previously the CEO at Delaware Transit Corporation.
Winston LeeWinston Lee has been working for TransLink for 33.5 years—25 years in Scheduling and currently as a Transit Scheduling Workleader. He has worked with Trapeze-FX since 1995. TransLink has grown with Trapeze to use FX and BlockBuster. You can hear him speak on the session about “optimizing your run cutting with Blockbuster”.
Zev NaiditchZev Naiditch is the General Manager of Paratransit Operations, Transportation America – Miami Service Provider, a program that performs over 6,000 trips per day. Holding a Masters Degree in Management Information Systems, he has a strong technological understanding of Trapeze and its related systems. Zev has created many SQL and Crystal Reports, which have assisted in the management and analysis of the Paratransit program. He has close to over 20 years of experience in paratransit.
Katharine Kelleman Katharine Eagan Kelleman is Chief Executive Officer of Port Authority of Allegheny County. Prior to joining Port Authority, Kelleman worked at Hillsborough Area Regional (HART) in several executive leadership roles. During her tenure at HART, Kelleman grew ridership by more than 20 percent; adopted technologies like the OneBusAway application; expanded public-private partnerships with entities like MegaBus, Red Coach and Coast Bike Share; launched a regional fare program; and oversaw HART HyperLink – the nation’s first transit agency-operated rideshare program. Prior to her time at HART, she worked in leadership roles for the Maryland Transit Administration and Dallas Area Rapid Transit (DART).
Chad Hockman Chad Hockman is the Senior Manager of Paratransit at Palm Tran where he is responsible for overseeing both direct customer service and the performance of contracted providers to ensure excellence in each area. Chad collaborates with the management team to implement a broader set of options and services for customers in order to reduce their cost per trip, including the establishment of a centralized call and control center. He is also expanding strategic partnerships with customers, businesses, and community-based organizations, including a monthly update to the Connection Advisory Committee for Palm Tran.
Robbie MakinenAs President and Chief Executive Officer of the Kansas City Area Transportation Authority, Robbie Makinen has led the Kansas City region through a dramatic transformation aimed at bringing together five different transit systems under one umbrella called RideKC. Today, those transit agencies work together as one network to provide more than 16 million trips throughout the metropolitan area. Under Robbie Makinen’s leadership, several innovative programs have launched. For example, RideKC Freedom On-Demand is an app-based ride hailing service that is providing premium service to those with disabilities and offering another safe transportation option for those who are not disabled. More than 85,000 trips have been taken so far.
Laura MatsonLaura Matson manages projects that help ensure everyone in the Minneapolis-St. Paul region has the information they need to feel confident taking transit. Laura has worked in the Transit Information group at Metro Transit since 2013. In this role, she has led projects to overhaul regional bus stop signs and schedule displays, make real-time information available in new formats, improve the accessibility of information for transit riders with limited English proficiency, and integrate rider feedback and usability testing into information design and delivery. She is currently leading a project to overhaul how detours and service disruptions are created, managed, and communicated to Metro Transit staff and riders. Laura holds Master of Urban Planning and Master of Science degrees from the University of Michigan and a BA from Lewis & Clark College. She uses transit for most of her travel and enjoys having this time to do crossword puzzles and read.
Benita ZarrBenita L. Zarr oversees Paratransit Operations for Manatee County, FL where she has devoted over 24 years to ensuring appropriate traffic laws and regulations to ensure the safety of passengers and works to establish procedures and guidelines as they apply to compliance of Local, State and Federal guidelines for Public Transportation. Benita reviews, generates and compiles data for the agency’s Transportation Disadvantaged Service Plan (TDSP), Transit Development Plan (TDP), Local Coordinating Board (LCB), Annual Operating Report (AOR), Federal Transit Administration (FTA), and National Transit Database (NTD). She maintains software systems and associated software modules to ensure the efficiency of Dispatch, Scheduling, Reservations and Reporting. She is also the primary Emergency Support Function (ESF) for Transportation during emergency response, and severe weather events.
James EgbertJim Egbert began his career 36 years ago, as a Bus Operator with Caravan Coach Lines in Jefferson, N.J. before moving on to Lakeland Bus Lines in Dover, N.J. After starting at the ground level he was given the opportunity to learn the operation. During this time, he became the New York Operations Manager in charge of the evening rush hour overseeing the commuter operation from the Port Authority Bus Terminal in Manhattan. After 18 years, Jim decided to trade the bright lights of the big city for the sunshine and palm trees, moving to Florida where he became a member of the Pinellas Suncoast Transit Authority’s team rising to Safety, Security and Training Supervisor, a position he held for 15 years. Jim is currently the Transit Operations Chief for Manatee County Area Transit in Bradenton Florida.
Julie SchultzJulie has been an ITS Specialist for TransitMaster at Greater Cleveland RTA for the past three years, supporting the Project Manager for upgrading GCRTA’s radio system and CAD/AVL equipment for the entire fleet of fixed route, Paratransit and Rail. She is responsible for providing organizational improvements for the Dispatch Office Modernization program by combining technical expertise and system optimization within TransitMaster and previous work experience in the dispatch center.
Benjamin LimmerBenjamin T. Limmer, AICP, is the Chief Executive Officer of the Hillsborough Area Regional Transit Authority (HART). From the first day of his journey with HART, Mr. Limmer embarked on building a frame work for transformation of the Agency in support of a culture of excellence. Mr. Limmer’s vision of the path forward is built on three pillars: Discover what HART is doing well and the areas of opportunity through listening to employees, customers, and community stakeholders. Plan to deliver customer-centric service and provide community value. Execute on the vision of rebranding HART as the finest transit system in the nation that provides a gold standard of service excellence. Before stepping into the role of HART’s CEO, Limmer served at the Metropolitan Atlanta Rapid Transit Authority (MARTA) as Assistant General Manager and as the primary executive advisor to the Authority’s GM/CEO on strategic initiatives, development of expansion and service plans, and monitoring MARTA’s overall performance. Benjamin T. Limmer, AICP, is recognized in the public transportation industry as a transformative, fiscally responsible, and highly efficient leader. He was named as the transit industry’s prestigious Mass Transit Magazine’s “40 Under 40.” He was also the recipient of the Women’s Transportation Seminar, Honorable Ray LaHood “Man of the Year” Award. A graduate of numerous leadership programs, Limmer holds a Bachelor’s Degree in Public Administration from the University of Northern Iowa and a Master’s Degree in Urban Planning, Design, and Development from Cleveland State University.
Ana HoffmanAna Hoffman is Manager of Transit Operations and Maintenance at TransHelp, Peel’s specialized public transit. She oversees all operations, including contracted vendors, to ensure the provision of consistent, high quality service. Ana’s focus is implementing programs based on research and analysis of community, industry, technical, and demographic trends to ensure processes, systems, and resources are optimized for continuous improvement, productivity, cost effectiveness, and service quality. Under her leadership, TransHelp is developing and implementing operational strategies for future growth, including implementation of the Accessible Transportation Master Plan.
Kevin MeacherKevin is the Paratransit Coordinator with the Regina Paratransit Service. He has been with Regina Transit for six years and has been the Paratransit Coordinator for the past 5 years. Kevin’s responsibilities include managing the Paratransit Services contract as well as assisting with Regina Transit’s fixed-route accessibility initiatives. Kevin is proud of the improvements his team has made to improve accessibility options for persons with disabilities in Regina including an increase in the number of accessible taxis, partnering with taxi service providers to drastically reduce the paratransit refusal rates, and improving internal processes that have increased trip efficiencies.
Kenyatta LeeKenyatta Lee is recognized among her peers and colleagues as a results-driven leader in the areas of human resources, labor relations, technology, communications, risk management, and finance. Throughout a public sector career that spans more than 20 years, Lee has been successful at strengthening organizations through process improvement and implementing innovative methods to achieve organizational strategic goals and objectives. Lee currently serves as Chief Administrative Officer and Interim Chief of Staff for HART. She leads a team of more than 50 employees whose principal functions are to provide human resources, technology and innovation, risk management, communications, marketing, legal services, training and safety measures for the Authority.
Harold MatthiesWith over 20 years of Customer Service management followed by 20 plus years in the public transportation industry, Harold has extensive experience in Operations, Customer Service and most recently business analysis and project management as it relates to transit technology. Skilled in Budgeting, Operations Management, Coaching, Customer Satisfaction and Team Building, Harold has a broad range of perspectives to bring to this panel.
Leslie BienenfeldLeslie Bienenfeld is a transit scheduler and information system engineer for San Francisco Muni. Over the last ten years, Leslie has merged computer science with transportation planning through a variety of agency projects. Her current efforts focus on data-driven scheduling, real-time customer information, and operations management. Leslie played a key role in launching SFMTA’s Asset Management program and in implementing the first US instance of demand-responsive pricing for parking, SFMTA’s SFpark. In a regular week, she travels by train, bus, cable car, bicycle, and foot, and she is passionate about using transportation infrastructure to reduce ecological impact.
William SteeleWilliam P. “Bill” Steele grew up in the Tampa Bay area and began his transportation career working for the Hillsborough County Metropolitan Planning Organization (MPO). Over the course of a 34-year career, Bill has adeptly utilized and maximized the use of state and federal funding to support transit service initiatives. Bill has contributed to transit services, transit infrastructure and transit technology projects through designing business plans, design templates and long range concepts.
Tim PaloTim Palo is a former IT Director and for the past 10 years has been a consultant supporting transit agencies with paratransit and demand-response technology assessment, implementation and training. Additionally, Tim teams with nationally-recognized transit consultant firms to provide technical evaluation of ADA eligibility processes and paratransit operations, and recommends improvements in the use of software applications, including Trapeze. Tim has managed several Trapeze PASS product installations and upgrades and has presented at ThinkTransit conferences on a variety of business technology topics. This year, Tim will join Jeff Zarr to discuss Using Your Data to Improve the Delivery of Paratransit Service
Rolando CruzRolando began his career in public transportation in 1995 as the Finance Manager at Long Beach Transit and three years later went to Maintenance to become the Fleet Maintenance Manager. In January 08, he was named Executive Director and Vice President of Maintenance and Infrastructure. In November 2016, Rolando joined the City of Santa Monica Big Blue Bus as the Chief Operations Officer. As the COO his responsibilities include coordination of Technology for the Big Blue Bus with the Department of Information Services.
Ruthie Reyes BurckardBefore being appointed as Chief Operating Officer, Ms. Burckard was the Director of Van Operations, which includes services such as HARTPlus, HARTFlex and Travel Training. She oversaw the HART Dispatch and Customer Service Departments. Prior to joining HART, Ms. Reyes Burckard worked at New York City Transit Authority as the Paratransit Staff Analyst managing the supplemental service provider and taxi reimbursement contracts for the paratransit division. During her tenure at HART, Ms. Reyes Burckard has been instrumental with the implementation of live booking for paratransit trips, gaining overall efficiencies in the productivity of trip scheduling.
Dennis GuyDennis Guy is the Manager of Customer Experience and Innovation for the Transit Division (HSR) at the City of Hamilton. His mandate is to shift the organization to a much more customer-centric model. Ultimately, he builds relationships with key players in the community, advocates for customer-focused product design, and communicates with customers to find out what they want and need. His portfolio includes teams that research customer needs and wants (customer experience), deal directly with customers (customer care), leverage technology for business and customer needs (IT), and turn binary numbers into business intelligence (data). He is currently co-sponsoring a project with McMaster University to ‘Re-envision the HSR’, which will quantify the perceived and desired quality of HSR service, before reconfiguring the network using machine learning models for network robustness and vulnerability. When not advocating for customers (and potential customers), Dennis is either spending time with his young family or listening to music, both with the volume turned up to 11. He is also a self-proclaimed professional whiteboarder.
Dick AlexanderDick Alexander is Executive Vice President for Business Development and Innovation for Transdev North America and a member of the North American Executive Committee. He joined Transdev in 2002 with its entry into the North American market. He began his career in the public sector as a transportation planner 35 years ago followed by positions as a regional vice president of development and operations. His accomplishments include the development of an innovative Public Private Operating Partnership model, Intelliride brokerage division serving non-emergency medical customers, Autonomous Shuttles and LINK dynamic shuttle services offering last mile solutions. His current duties include expanding North America’s AV program and mobility management services.
Tom EganTom Egan is the President and Chief Operating Officer for MV Transportation, the largest private provider of paratransit services and the largest privately owned transportation contracting firm in the United States. The company employs more than 20,000 dedicated transit professionals in 153 locations in North America. Tom is responsible for MV’s regional and division operations and customer service delivery. He oversees over 250 contracts, which operate from locations throughout the U.S. and Canada.
Bryan JungwirthBryan L. Jungwirth is a highly accomplished transit veteran and serves as the Keolis Vice President for Business Development. Bryan is responsible for developing client relationships and expanding the Keolis brand in the U.S.Prior to joining Keolis in 2016, Bryan was the Director of Public Affairs & Government Relations with the Virginia Railway Express (VRE) and previously worked with Valley Metro in Phoenix for over 25 years where he held leadership positions in operations, contract management, administration, planning, government relations and communications.
Jesse TaylorJesse has over 23 years of experience in many areas of the bus maintenance arena. Jesse has held positions in bus maintenance such as Mechanic, Supervisor, Instructor, Superintendent, Engineer, and General Superintendent. During his careering, he has worked for the U.S. Army, Air Force National Guard, Atlanta Committee for the Olympic Games, Marta, and Charlotte Area Transit System. In his current role as General Superintendent at Marta he is responsible for a fleet of 167 buses, 77 Non-Represented, and 10 Non-Represented employees.
Mike HillI started playing with computers when I was 8 after my mom got me a pre-Computer-2000 for Christmas (similar to a Leap-Frog). The pre-Computer-2000 had BASIC coding and I was hooked after following the coding script to build the game “Pong.” My computer abilities grew quickly and caused my ban from the Boys & Girls Club, after figuring out how to bypass their network security. I joined the Army when I was 17 at the advice of my dad. I worked in a prison for a few years after getting out of the military. Eventually moving to Spokane WA to be near my wife’s family, where I found a job opening at Spokane Transit. 13 years later I continue working at STA and often find that little kid in me enjoying working with computers, especially exploring the nearly limitless possibilities with Trapeze OPS and Transit Master IDS.
Frank QuassFrank Quass is the Purchased Transportation Administrator at Omnitrans and responsible for contract oversight of the ADA Paratransit program. Through 15 years in this role other responsibilities include implementing new technologies, ‘encouraging’ contractors’ increased utilization of technologies to improve service delivery, and supervising the Eligibility staff. In the 10 years prior to Omnitrans Frank was employed by a transportation contractor and wore many hats from Project Manager, Assistant Project Manager and FTA Drug & Alcohol Program Manager on several demand responsive contracts.
Todd RinghandTodd Ringhand is the Lead Application Developer supporting the Trapeze PASS implementation for Metro Mobility and Transit Link in the Minneapolis/Saint Paul Metropolitan Area. He started his career in Transportation in 2017, but has 25 years of application development, implementation, and support experience.
Tim HarringtonTim Harrington is the CIO for the Greater Dayton RTA. Prior to joining the Greater Dayton RTA in 2016, Tim worked at the Southwest Ohio Regional Transit Authority in Cincinnati, Ohio, for 13 years as the Director of Information Technology.During his tenure at both Cincinnati and Dayton, Tim was responsible for sponsoring and managing multi-million dollar projects to upgrade the systems’ CAD/AVL, including radio, systems. A significant focus of those upgrades was implementing technology which significantly improved the customer experience by provided accurate, reliable and timely real-time information in easily accessible formats.
Dr. Siva SrikukenthiranDr. Siva Srikukenthiran is a Research Associate in the University of Toronto Transportation Research Institute. His main areas of research are in better understanding how the behaviour and movement of crowds impact transit network performance and the application of analytics to improve transit decision making. He also leads the development of software prototypes to implement algorithms developed by students. He is the project manager of the R&D collaborative project between U of T and Trapeze.
Katie FreudbergKatie Freudberg began her career in transit as a bus operator and is currently the Scheduling Manager at WeGo Public Transit (formerly Nashville MTA). Her interests include using her operations background to coordinate closely with the Operations department on projects to improve performance and efficiency.
Mark AeschMark Aesch is a big picture thinker who passionately believes that public sector agencies can operate as efficiently and as focused on meeting customer needs as private sector businesses. As CEO and founder of TransPro, Mark leads his team in guiding organizations to new levels of performance excellence with the 7 Steps to Success performance management model and with innovative customer satisfaction services. Mark has extensive experience facilitating meetings and retreats with Boards, management, staff, and community members. He also supports organizations in the development of incentive compensation programs and programs to improve operations.
Phil WashingtonAs LA Metro CEO, Washington manages a total balanced budget of $6.6 billion for FY19, is responsible for overseeing $15+ billion in capital projects, providing oversight of an agency of nearly 11,000 employees and transports 1.4 million boarding passengers daily, riding on a fleet of 2,000 clean-air buses and six rail lines. LA Metro is also the lead transportation planning and programming agency for LA County. As such, it is a major construction agency that oversees bus, rail, highway and other mobilityrelated building projects – together representing the largest modern public works program in North America. Washington was a key leader in the 2016 successful effort to pass a new half-cent sales tax in LA County, which garnered 71.15% voter approval. Measure M will build 40 major highway and transit projects in the first 40 years, create 778,000 jobs and provide $133.3 billion in economic impact. Washington came to Los Angeles from Denver, Colorado, where he was Assistant General Manager for nearly 10 years, prior to being named CEO in 2009.
Scott MazickScott Mazick serves as the director of technical services at the Regional Transportation Commission of Southern Nevada (RTC). He brings three decades of information technology (IT) experience in both the private and public sector to the RTC. Currently, Mazick manages all of the RTC’s IT responsibilities, which includes the employee help desk, information systems (data), IT development, cyber security, system administration and network infrastructure.
Sean AdgersonSean has more than 25 years of progressively responsible experience directing as many as 3,500 employees in organizations with operating budgets in excess of $850 million. Sean has helped lead these organizations through tough economic times as well as through transformational organizational changes. Sean was named Chief Operating Officer at MDOT MTA in December of 2017. Prior to that, he spent 4 years as the Deputy Chief Operating Officer at the MDOT MTA and prior to that, 3 years as Deputy Administrator for Field Operations at the Maryland Department of Transportation Maryland Motor Vehicle Administration (MDOT MVA). Before joining the public sector, Sean spent most of his career working in Fortune 500 companies in a variety of mid-level management positions. His understanding of both private and public-sector management as well as experiences in retail sales, financial services, regulatory development and enforcement, human capital management, project management, emergency management and preparedness, and facility maintenance and management has helped to shape Sean into the well-rounded leader that he is.
Jeff SewardJeff Seward has built a distinguished career in the last 30 years in the public and private sectors and in the U.S. Armed Forces. He has demonstrated outstanding leadership in the areas of finance and management, where he has earned a track record as a dynamic, results-driven executive. Seward currently serves as Interim Chief Executive Officer of Hillsborough Area Regional Transit Authority (HART), an award-winning, mid-sized Authority in Tampa, FL. Prior to the promotion, he had been HART’s Chief Financial Officer since 2011, where he was recognized for consistently balancing the Authority’s $70 million operating budget and for developing sound financial policies and procedures. Seward is also credited for ensuring that HART met the requirements necessary to be certified as an ISO 14001 Environmental Sustainability and Management System (ESMS), making it the first transit organization in Florida to receive that designation.
Tom LabbieTom Labbie is a retired MARTA Bus Maintenance Engineer with over 28 years of experience. At MARTA, Tom’s duties included; Advance Level Diagnostics, New Bus Inspection, Contract Specifications, Training, Project Management, Publishing Service Bulletins, and Warranty Mediation. Tom has ASE Master and Advanced Certifications in Auto, Heavy Truck, and Transit Bus and is currently part of the Trapeze Vehicle Intelligence team working with Agencies on their Vehicle Intelligence implementations and day to day interactions with vehicle telematics data.
Russ TieskoetterWith over 24 years of experience in the transit industry, Russ Tieskoetter has partnered with public and private transit agencies, as well as school systems - providing safe, effective, and reliable transit and paratransit services. His current role is Chief Operating Officer for RATP Dev US and most recently, Russ served as the Senior Vice President of Operations for MV Transportation. Prior to his career in the transportation industry, Russ served as a Captain in the US Army.
Frank StassiFrank Stassi is the Mobility Software Specialist at Palm Tran in Palm Beach County, FL. He manages the paratransit software suite used in Palm Tran’s ‘Connection’ paratransit operation. In addition, Frank oversees the data collection and reporting process for Palm Tran Connection. Frank has a strong technical background; prior to taking his current role in 2017 he was the Server Administrator at Palm Tran where he maintained storage, application, and database servers. Frank holds a Bachelors in Management Information Systems from Florida Atlantic University.
Joann ScottJoann Scott is Utah Transit Authority’s Special Services Delivery System Administrator, which includes ADA paratransit services, Route Deviations services, Mobility Management services and Rideshare/VanPool. After spending 26 years working in Special Services supporting all aspects of day to day operations and long-term service improvements for Demand Response services, she has been instrumental in developing the current service delivery models; which are recognized around the country for innovativeness, positive customer experience and paratransit growth management.
Tim McCannTim began his transit career in Durham NC in 1997, working at a paratransit operation that was one of the initial installations of Trapeze Pass. He has held various positions in operations, business development, and IT before working his way up to the position of Senior Vice President in 2014. He has bachelors degree in economics and a degree in policy studies from Syracuse University, and has completed Transportation Leadership Development Training. His region includes more than 90 contracts, including many University shuttles, airport shuttles, fixed route systems, paratransit operations, as well as international business in Panama and India.
Amer ShalabyDr. Shalaby is a Professor of Transportation Engineering and Planning at the University of Toronto and Associate Director of the iCity Centre for Automated and Transformative Transportation Systems. He is specialized in urban transit planning and operations, intelligent transportation systems, and transportation planning for large-scale events and mega cities. His research program has been sponsored by both the public and private sectors. Dr. Shalaby has also led consulting projects for clients in Canada and internationally, and he has offered short courses on public transit planning and modelling to the professional community since 2008. Dr. Shalaby is an appointed member of two transit technical committees of the TRB, he serves as associate editor of the Canadian Journal of Civil Engineering and he sits on the editorial board of two international journals. Dr. Shalaby has also served on advisory panels of several transit projects in Canada and internationally.
Louis FerriLouis Ferri has worked in transportation with Palm Tran for over 17 years. He started as a Project Coordinator, then Planner, and now Operations Manager. Palm Tran has been using Trapeze for 15 years. He has the pleasure of working closely with the riders, agencies, local government, and the public to improve the door to door transportation for the seniors and disabled riders of Palm Beach County. He truly believes in Palm Tran’s motto of “Independence through Mobility” and is committed to treating Palm Tran’s customers, employees, and providers with honesty, dignity, and respect. Louis is originally from Cherry Hill, New Jersey, a few miles outside of Philadelphia. He moved to Florida in 1999 and graduated from Rutgers University where he played baseball.
Lauren RosilesLauren Rosiles is a Management Analyst at the Santa Clara Valley Transportation Authority (VTA) in Santa Clara County in California. Lauren is responsible for ensuring paratransit program compliance with the American’s with Disabilities Act (ADA) and Federal Transit Administration (FTA) for both ADA Eligibility Certifications and day to day operations. She has been instrumental in the design, development, testing, and implementation of several Trapeze products, including Pass-workstation, Pass-Web, IVR, CERT, and EZ-Wallet. Her foci included internal organizational and operational workflows, customer experience, and program continuity. Prior to VTA, Lauren served individuals with disabilities to ensure equal opportunity in public accommodations, transportation, education, and housing. Lauren holds an Interdisciplinary Studies Bachelor of Art’s degree with an emphasis in Education from Norte Dame de Namur University.
Mike TobinMike Tobin is the Senior Transit Operations Analyst with the City of Santa Monica’s Big Blue Bus. In this role he is responsible for managing technology projects, evaluating business processes, developing and implementing solutions to problems, and improving decision making through the efficient use of analytics and performance metrics. Prior to the Big Blue Bus, Mike worked as the Operations Analyst at Foothill Transit, based in the Greater Los Angeles area. Mike holds a Master of Public Administration Degree from the University of La Verne. He currently lives in Los Angeles and enjoys bike riding and playing the guitar.
Leslie SmithLeslie is the Sr Application Analyst at Greater Cleveland Regional Transit Authority (GCRTA). She is the functional and technical lead maintaining the suite of Backoffice products for PASS and Traveler Information. Leslie supports the business in their use of the Trapeze applications. She is responsible for all Trapeze updates and troubleshooting. And most recently, she completed a v11-v17 upgrade of PASS, IVR and WEB. Leslie is excited to share her upgrade experience and lessons learned at the Upgrade Prep: The Value of Investing in Testing, Training and Go Live Support with Shane Warner and Bobby Floujeh.
 
 
Jeff Zarr

Jeff Zarr has over 30 years of transit experience and 20 years of project management experience in the public transportation industry, as well as providing Paratransit consulting services for over 100 Paratransit agencies across North America, Europe, and the UK. As the Industry Solutions Manager for Trapeze Demand Response, Jeff shares his Paratransit expertise and experience throughout the North American Demand Response industry.

Brett Koenig

Brett Koenig has 20 years of transportation software consulting experience, including fifteen years implementing public transit and rail asset management systems. As the Industry Solutions Manager for the Trapeze Enterprise Asset Management (EAM) solution, Brett ensures the market viability and product direction of the Trapeze EAM solution in use by over 80 public transit organizations in North America including Chicago, Boston, Atlanta, Denver, Seattle, and Houston. Brett collaborates with customers to prioritize EAM enhancements and the creation of new features, such as functionality to support FTA MAP-21, Transit Asset management (TAM), State of Good Repair (SGR), and capital planning requirements.

Nick Ross

Nick Ross has over 10 years of experience in the public transportation industry and has worked with over 40 large scale transit agencies successfully delivering multi-million dollar advanced transportation systems across North America.As the Industry Solutions Manager for Intelligent Transportation Systems, Nick strives to share his transit knowledge, expertise, and experience throughout the North American Transportation industry.

Bruce Payne

Bruce’s 25 years of experience in building, designing, and implementing Traveler Information solutions for the Public Transit Industry have afforded him a rich and diverse industry, solutions, and technical background. Bruce has served in leadership roles at Trapeze Group for over 20 years, and has managed many aspects of the Software for Transit business including Sales and Marketing, Customer Delivery, Customer Care, and Development.Bruce develops the strategic vision and detailed plans for the Trapeze Traveler information suite. Bruce makes important contributions to the design and functionality of the products and he ensures that the ongoing development of them is driven by customer and market needs and demands.

Marcelo Bravo

Marcelo Bravo has dedicated his entire career to rail and transit with over 25 years of experience in the industry. Previous responsibilities have included the delivery of passenger rail cars from cradle to grave, Enterprise Asset Management (EAM) software, and management consulting to transit authorities and railroads, in both North America and abroad. As the Industry Solutions Manager for Rail, Marcelo is in charge of the rail market strategy for North America, which encompasses the Trapeze Rail Enterprise range of offerings.

Mark Poole

Mark Poole has over 30 years of experience in designing and implementing vehicle and mobile computing solutions. Before becoming Senior Product Manager of Vehicle Intelligence, he was Trapeze’s Industry Solutions Manager focusing on Automated Fare Collection (AFC) solutions and used his diverse background and experiences to help customers evolve their current AFC systems to the latest faring technologies.

John Cain

John Cain has over 30 years of experience with designing and implementing technical solutions as well as 18 years of experience in the public transportation industry designing and implementing Intelligent Transportation Systems (ITS). John has served in many aspects of the implementation of the ITS business including Management of Software Development, Systems design, and Sales and Marketing. As the Industry Solutions Manager - ITS , John strives to share his transit knowledge, expertise, and experience with the public transit industry.

Jarrod Clark

Jarrod Clark has 25 years of experience in the public transport industry within North America, United Kingdom, and Europe for his expertise in the coordination of demand response services. As Trapeze’s Product Director of Demand Response Initiatives, Jarrod helps to ensure that the paratransit scheduling and dispatch software solutions continue to meet or exceed customer expectations. Jarrod’s ability to deliver effective market-leading demand response solutions is a reflection of his experience in delivering hundreds of systems across North America, the United Kingdom, and Europe. In addition, the several years he spent working directly for a paratransit agency gave him a unique understanding of the challenges demand response transport operators face.

Paul Comfort

Paul Comfort is Vice President of Business Development for Trapeze North America. He is the former CEO of the Maryland Transit Administration in Baltimore, a board member of the American Public Transportation Association, and the 2016 recipient of the President’s Award for Public Transportation from the American Association of State Highway and Transportation Officials representing all 50 state departments of transportation in the United States. He is also the host of the podcast, Transit Unplugged, which interviews transit CEOs on their career journeys and lessons learned. Follow him at www.paulcomfort.org, on Twitter, and on LinkedIn.

Afthab Zainudeen

Afthab Zainudeen has over 20 years of experience with designing and implementing technical solutions as well as 12 years in a management position in the public transportation industry designing and implementing Intelligent Transportation Systems (ITS). Afthab has served in many aspects of the implementation of the ITS business including Management of Software Development, Systems design, and Sales and Marketing. As Product Manager for Infotainment, and Rail - ITS, Afthab strives to share his transit knowledge, expertise, and experience with the public transit industry.

Dmitriy Vanchugov

Dmitriy has over 10 years of transit experience with a mixed background of operations consulting and business development. As the Director of Sales for the Trapeze Intelligent Transportation Systems (ITS) division, Dmitriy is responsible for leading the market strategy, and the product roadmap, and vision for all ITS products such as CAD/AVL, Yard Management, and Vehicle Intelligence. Dmitriy is also focused on managing strategic partnerships and identifying potential acquisition targets for the M&A team.

Mark Godin

Mark Godin collaborates with North America’s largest public transit operators to define innovative technology solutions that improve daily operations, and urban mobility. He studied Electrical Engineering, and has previous experience with the world’s leading commerce technology platform. As a Solutions Engineer at Trapeze, Mark works with hardware and software solutions across all transit modes.

Gary Lo

Gary is currently the product director for the Traveler Information portfolio at Trapeze, he joined Trapeze after spending over 15+ years in the telecom industry in various leadership functions including product management / development, business development, and corporate strategy. Gary considers himself fortunate to have been deeply involved in one of the biggest innovations the world has seen in the last half century – the introduction of the smartphone (and its expansive ecosystem) as we know today. This is why Gary is extremely excited to be now at the heart of another industry ripe for fresh innovation – Transit. He sees many similarities between the trajectory of the Telecom and Transit industries and firmly believes that the best is yet to come! Gary is passionate about building solutions that customers love and is eager to exchange ideas with Transit leaders about how to deliver those outcomes that riders expect as we take this industry into the future.

Jeff Moore

As VP, Industry Solutions and Alliances, Jeff has a strong, proven ability in the management of large teams and complex technical implementations with emphasis on project efficiency and profitability. Jeff is particularly interested in thin client and cloud-based computing systems, and focuses his time on the successful deployment of software solutions for businesses.

Simon Minelli

Simon Minelli has a Masters of Applied Science, specializing in Transportation Engineering where he studied the effects of connected vehicles on transportation demand and mode share. Simon previously assisted in the delivery of new implementations as a Implementation Specialist and a Project Manager at Trapeze. As an Industry Solutions Manager, he assists agencies with getting the most out of Trapeze products and stays informed in the latest trends in the transit industry in the fixed route scheduling, planning, analysis and operations areas.

Mark Henrichs

Mark Henrichs has over 20 years of experience with designing and implementing technical solutions with Intelligent Transportation Systems (ITS) in the public transportation industry. Mark has served in many aspects of the implementation of the ITS business including design multiple generations of the IVLU and MDT, Management of Hardware Engineering, Vehicle Engineering, Field Service, and ITS In-Vehicle Product Manager. As Trapeze’s Principal Engineer for Vehicle Intelligence, Mark listens to maintenance teams to understand their needs and delivers solutions that meet or exceed customer requirements and expectations that will make their daily activities more efficient.

Brian Gebhardt

Brian has over 15 years of transit experience specializing in the fare payment space. He has worked with numerous agencies on the planning, implementation, and operations aspects of large-scale fare collection systems. As the Industry Solutions Manager for Automated Fare Collection, Brian utilizes his expertise of the market to create a strategic vision and develop products that meet the needs for the customers and transit riders of today and tomorrow.

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