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Webinar Recap: Enhance your Operations with Advanced Self-Service Tools and Reporting

Mar 28, 2016
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Workforce Management

Two of the most frustrating challenges that public transit agencies face in an often hectic environment is finding an efficient way to integrate information to and from employees and managers, as well as creating reports so that decisions can be made to improve agency performance.

A solution to both these problems is an operations management system. The challenge, however, is choosing the right one. Transit agencies must consider what features or add-ons are offered to streamline common operational tasks and the level of depth a reporting feature drills down to.

In a webinar, I recently hosted, along with Kevin Gilfoyle, Product Director for OPS, called “Enhance your Operations with Advanced Self-Service Tools and Reporting” I explained how add-on features to an operations management solution can benefit your transit operations.

  • Employee Self-Service (OPS-WEB)
  • Employee Online Bidding (OPS-WEB Bidding)
  • Work Assignment Notifications
  • Employee Self Sign In and Out (Sign In Terminal)
  • Operational Reporting (ViewPoint)

I also expanded on the fully-integrated transit operations management solution that Trapeze offers which can solve the various tasks transit agencies face, as well as the benefits of a fully integrated solution including:

  • Web-based employee self-service tool on a desktop or mobile giving easy access to employee leave balances and absence requests for employees
  • Support for more types of employee bids, including extraboard, hold down, and open work/bumps bids
  • Easier work assignment tasking and communication between agency and staff, such as voice (IVR), text message (SMS), and email
  • A real-time web base reporting, monitoring, and analysis solution to support more informed decision-making 
  • And my personal favorite, the sign-in terminal configured with automatic late sign on absences and open work thresholds

If you were unable to attend the webinar, and now want to know more about how you can enhance your performance with the right operations management solution, you can watch the recording of the webinar and the supporting slide deck below.


 
Brian Canivet is an Enterprise Architect and former OPS Technical Product Specialist. He has worked on many Trapeze projects including OPS implementations in Santa Clara Valley and Chicago.
 
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